Aparthotel Vanilla

The hotel is very good ,but is not in city center,which means you need take bus every time when u go out.So the location a bit far.The first night I sleep there,I couldn’t sleep,I just feel uncomfortable,next day they change room for me,then is fine.

Nice modern hotel. If recently refurbished they didn't put in USB power sockets, which is a shame. Power is cut to the room when you leave it so no chance of charging up you electronic devices while you are out. Took while to get processed by reception on check-in. Room cleaning consists only of replacing towel, soaps etc , making the beds and replacing free water. No cleaning of the bathroom clean or fresh sheets. Good facilities around the hotel - super market, chemist, tram.

The fact we had to leave the hotel after staying for just one night, out of 4, says it all. The reservation was work related, recommended by the organizers of a business conference we were part of, however after arrival the special conference price was not honored - instead it was offered the regular online price of 360 PLN. It took almost one hour to handle the reservation. Personnel at reception desk spoke basic English and after a second sentence of our request, representatives at the reception became helpless. It seemed none helped them either. The manager of the aparthotel did not care enough to handle guest issues in person this evening, nor on the next morning, as while we tried to refer to the written offer we received from this hotel about the price and the room set, the only recommendation from manager to his/her personnel over the phone was to say "Sorry, nothing we can do about it". We were charged the higher /regular booking price, instead of the written offered by the hotel itself/, we were not honored a room with one big bed, instead given a room with two separate beds, and were offered a room right above a noisy restaurant where at 10:30 pm a party of 12 people was still going on. Horrible experience, absolutely unacceptable customer service.