Our first holiday abroad as a couple was completely ruined by this awful hotel experience. When we arrived, we couldn’t even get into the building—there were no staff around, and no one answered our repeated phone calls, even though the sign on the door said the phone line was open 24/7. We were stuck outside for three hours until another couple, who were having the same issue, managed to reach the owners and had to contact them on our behalf as well. Once we finally got inside, things only got worse: the shower door fell off and we had to try and put it back on ourselves, half of the lights didn’t work, there was no duvet (only a cover), and we never saw any housekeeping for the entire stay. Absolutely unacceptable and incredibly disappointing.
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