Ibis Styles Krakow Centrum

I stayed at Ibis Styles Krakow Centrum for 6 nites & we booked 2 rooms and was very disappointed with both the dining experience and the room cleanliness. At the restaurant, we ordered two pork dishes—one was fine, but the other was undercooked near the bone. After informing the waitress, we were given a replacement, but it had the same issue. When I asked if the chef had been told, she said yes and explained the chef’s reasoning: “most people don’t eat that part, so it’s okay.” I was shocked by this response and spoke with the chef myself. He repeated the same thing and didn’t even apologize. Serving undercooked pork and dismissing the concern is both irresponsible and unacceptable. Room cleaning was also terrible. After housekeeping, the toilet still had a lot of hair and the shower drain was clogged. No one cleaned it until I complained to reception. The staff member who came to clear it acted annoyed, even though it was clearly a cleanliness issue that should’ve been handled earlier. The hotel has been recently renovated, which is nice, but service and hygiene need serious improvement. Would not recommend based on my experience.

Five star rating 😊 The room was cleaned and tidy, and had a modern decoration. The staff are all accommodating and very helpful in providing you information about the City (krakow). Most of the stuff are very friendly and I almost felt I was home the way I was accommodated and treated. Overall, I highly recommend the place. Superb experience😊👍🏻🫶🏻

It is a little bit far from the city centre. The room is clean but I don't think the ventilation system works well and the window can not be open.

Fantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!

Excellent good location, quiet. Friendly staffs

The hotel was immaculate, the staff were all friendly and our room was beautiful. I would definately stay again. A bolt taxi into the main square was only £2.90 😀