Hotel Royal Signature recensioner

Svar från boendet: Bäste herr Jojo Law, Tack så mycket för dina underbara kommentarer. Vi är glada att höra att du har trivts. Dessutom uppskattar vi din konstruktiva feedback och är tacksamma för ditt stöd till Hotel Royal Signature, Kuala Lumpur. Tack igen för att du bor hos oss, och vi hoppas få möjligheten att välkomna dig tillbaka inom en snar framtid. Med vänlig hälsning, May Cheong General Manager

Svar från boendet: Bäste herr/fröken Xin Zhong Deliusha, Tack för att du valde Hotel Royal Signature, Kuala Lumpur som ditt favoritboende. Att se till att du kände dig välkommen från det ögonblick du kom in är precis vad vi siktar på, och vi är glada över att du upplevde denna utsökta atmosfär under hela din vistelse. Ditt 5-stjärniga betyg på eBooking Review är mycket uppskattat och fungerar som ett bevis på vårt engagemang för att leverera exceptionella gästupplevelser. Tack än en gång för att du valde Hotel Royal Signature Kuala Lumpur, och vi ser fram emot att välkomna dig tillbaka för ännu en anmärkningsvärd vistelse i framtiden. Med vänliga hälsningar, May Cheong General Manager

Svar från boendet: Bäste herr Danial Ahmad, Tack så mycket för dina underbara kommentarer. Vi är glada att höra att du har trivts. Dessutom uppskattar vi din konstruktiva feedback och är tacksamma för ditt stöd till Hotel Royal Signature, Kuala Lumpur. Tack igen för att du bor hos oss, och vi hoppas att få möjligheten att välkomna dig tillbaka inom en snar framtid. Med vänlig hälsning, May Cheong General Manager

Svar från boendet: Dear Mr Burhanuddin,Thank you for staying with us at Hotel Royal Signature, Kuala Lumpur and for taking the time to share your honest feedback. Please accept my sincere apologies for the experience that you had.I am sorry to hear that our service was not up to the level and I would like to apologize for this. The shortfalls mentioned are definitely something unexpected and unacceptable and I’d like to thank you for bringing them to my attention. Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure an exquisite experience. Guest satisfaction remains our top priority which will not be compromised.I sincerely hope to have another chance to welcome you back.Warmest regards,May CheongGeneral Manager

Svar från boendet: Bäste herr/fru M11874, Tack för att du tog dig tid och för att du delar med dig av alla höjdpunkterna under din senaste vistelse på Hotel Royal Signature, Kuala Lumpur. Vi är verkligen uppmuntrade av din generösa feedback. Jag har delat dina kommentarer med våra respektive ledare för att undersöka detta. Vi litar på att vi kommer att få ytterligare en möjlighet att välkomna dig tillbaka. Med vänlig hälsning, May Cheong General Manager

Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your stay with us and found the hotel to be very clean. Our housekeeping team works hard to maintain high standards, and it’s encouraging to know their efforts made a positive impression.It’s also great to know that the parking arrangement suited your needs and that you found the RM5 per night fee reasonable. We aim to offer practical conveniences for our guests, especially those driving into the city.We're especially pleased that our central location added to the convenience of your visit, making it easier to get around and explore Kuala Lumpur.We appreciate your kind comments and hope to have the pleasure of welcoming you back for another comfortable and seamless stay soon. Should you require any assistance in planning your next visit, feel free to reach out to us directly.Warmest RegardsMay CheongGeneral Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you encountered during your stay, especially with the cleanliness of the room, air conditioning, and water temperature. What’s more concerning is the lack of response when you tried to reach our front desk for assistance. This is certainly not the level of service we aim to provide.Your comments have been shared with the relevant departments for immediate follow-up. We are reviewing our housekeeping standards and maintenance checks to prevent a repeat of such experiences. In addition, we are taking steps to ensure that our team is more responsive, especially during late hours when guests may need urgent support.We understand the inconvenience this caused and hope to have the opportunity to make it up to you in the future. Please reach out to us directly should you consider returning we would like to personally assist with your arrangements.Warmest RegardsMay CheongGeneral Manager

Svar från boendet: Dear Mr. Roen Anthony,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your stay with us and that our location suited your needs perfectly. Being close to the night market and within walking distance to upscale shopping malls is something many guests appreciate, and we're glad it added convenience and enjoyment to your trip.It’s also great to know you had a pleasant breakfast experience and found the seating arrangement comfortable. We're especially pleased to hear your kind words about our front desk team. Friendliness and genuine hospitality are values we take pride in, and your recognition means a lot.We’re happy to know you would consider staying with us again on your next visit to Kuala Lumpur. We look forward to welcoming you back and providing another enjoyable and memorable stay. Please feel free to reach out to us if you need any assistance with future bookings.Warmest RegardsMay CheongGeneral Manager

Svar från boendet: Dear Ms. Fatimahdzz,Thank you so much for your wonderful review. We’re absolutely delighted to know that your stay with us was an incredible experience and that the stunning view of PNB 118 from your room made such a lasting impression. It truly is a remarkable sight, especially when illuminated at night – and we’re thrilled it added something special to your visit. We're also glad to hear that you found the hotel modern, clean, and comfortable, and that our amenities and service met your expectations. Your kind words about our team mean a great deal to us, and we’ll be sure to share your compliments with them. It’s a pleasure to know that our central location made it easy for you to explore the city’s top attractions, dining, and shopping. Your recommendation means a lot, and we’re honoured to have been a memorable part of your Kuala Lumpur experience. We look forward to welcoming you back to Hotel Royal Signature for another exceptional stay.Warmest Regards,May CheongGeneral Manager

Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to know you enjoyed our strategic location, with easy access to Jalan Alor, Pavilion, Lot 10, and Berjaya Times Square. It’s also great that you had a chance to enjoy the Twin Towers view from your room — a highlight for many of our guests.We’re happy to hear that breakfast met your expectations with a decent variety of food to start your day. Your comments are much appreciated, and we hope to welcome you back for another pleasant stay in the near future.Warmest RegardsMay CheongGeneral Manager

Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our team friendly and helpful, and that you enjoyed the breakfast buffet during your stay.We regret to learn that some amenities were missing in your room and that you had to request for them. Your comments have been shared with our housekeeping team to ensure better attention to detail moving forward. We want every guest to feel fully prepared and comfortable from the moment they arrive.Your feedback is important to us as we continue to improve our service. We hope to have the pleasure of welcoming you back for an even smoother and more enjoyable experience in the near future.Warmest RegardsMay CheongGeneral Manager

Svar från boendet: Dear Mr/Ms Zainabbas,Thank you for taking the time to share your review. We're glad to hear your positive remarks on the cleanliness and service. However, we noticed that some parts of your feedback mention places such as Marina Bay, the Esplanade, and Bugis train station, which are located in Singapore.As Hotel Royal Signature is based in Kuala Lumpur, we would like to kindly check if this review may have been meant for another property. We would truly appreciate it if you could kindly amend the review should it have been posted in error.If there is anything we can assist with or clarify regarding your stay with us in Kuala Lumpur, please feel free to reach out directly.Warmest Regards May Cheong General Manager

Svar från boendet: Dear Mr Goeh Kin,Thank you for the perfect rating and for sharing such a detailed review of your stay with us.We’re delighted to know that your request for connecting rooms was well arranged and that our central location added convenience to your trip—being close to key spots like Low Yat Plaza, Berjaya Times Square, Jalan Alor, and Pavilion certainly makes exploring the city much easier.It's great to hear you enjoyed the Nespresso coffee, the complimentary mini bar, and our 24-hour gym. We’ve taken note of your feedback on the swimming pool, and we appreciate your thoughts as we continue to enhance our guest facilities.We truly look forward to welcoming you back for another enjoyable stay.Warmest RegardsMay CheongGeneral Manager

Svar från boendet: Dear Ms Adora Lee,Thank you for sharing your feedback with us. We're pleased to know that you had a pleasant stay and found the room comfortable and our team generally helpful.We sincerely apologise for the areas that did not meet your expectations, especially in regard to the condition of some of our facilities. Your comments are important to us, and we will share them with the relevant departments for further review and planning.We truly value your insights, and with your feedback, we aim to continue improving to provide a better experience for all our guests.Warmest RegardsMay CheongGeneral Manager