Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North

Den här gången var jag riktigt ledsen. Jag bokade ett hotell, men eftersom skolan ändrade starttiden kunde jag inte ansöka till hotellet i förväg för att boka om eller få pengarna tillbaka. Serviceinställningen är mycket dålig, mycket dålig. Jag kommer aldrig att boka den här typen av hotell igen.

My stay was marred by significant service shortcomings, primarily involving Front Office staff member Mr. Saiful during check in around midnight. Despite having a confirmed booking for a queen size bed room, Mr. Saiful(as shown my pic) insisted no such rooms were available and pressured me to accept a 2 single bed room instead. After I firmly declined, he reluctantly provided the room category I had originally booked. This raised concerns about transparency, as I later observed multiple guests checking in and confirming they had received queen osize bed rooms per their bookings. This inconsistency suggests either poor inventory management or deliberate dishonesty, which is unacceptable. A separate issue involved valet parking attendants: They repeatedly claimed the self parking lot was "full," seemingly to monopolize parking and pressure guests into paid valet services. Multiple guests were observed being turned away from self parking under questionable pretenses. On a positive note, the room itself was clean and functionally adequate, meeting basic expectations for comfort and hygiene. Recommendation for Management: Retrain staff on ethical service practices, particularly regarding room allocations and honest communication. Audit parking procedures to prevent coercive tactics by valet attendants. The lack of integrity in these areas overshadowed an otherwise acceptable stay.

Great for the price, a lot of indonesian and malaysian food nearby The only downside is there is no drop off and pick up lobby, so need to specifically indicate to taxi driver

Great value for what i paid. Don't expect this to be as good as Hilton Hotel, and you won't be disappointed.

A cozy and clean room, a small pool with a beautiful view and a coffee shop. The rooms have everything you need. Friendly and helpful staff.

The staff at the Hotel were fantastic. Great attitude. Helpful and always available. The bed was super comfy. The Pricing Complaint Whether you run a one-star motel or a luxury resort, you have likely heard it before: “RIP OFF!!!” Hotels are expensive, and when we dump inventory at bargain rates we attract travelers unaccustomed to Rm15.90 parking fees for per day. Even tough we stayed for 3days still need paid Rm15.90 for per day.