Scarletz Suites KLCC by Minshuku

Scarletz Suites KLCC by Minshuku recensioner

Scarletz Suites KLCC by Minshuku

25, lorong Yap Kwan Seng, Kuala Lumpur, 50470, MalaysiaVisa hotellinformation
Scarletz Suites KLCC by Minshuku
Scarletz Suites KLCC by MinshukuScarletz Suites KLCC by MinshukuScarletz Suites KLCC by Minshuku
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Gästrecensioner

4.4/5
Mycket bra
173 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.2
Renlighet4.4
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Alla recensioner(173)
Positiva recensioner(157)
Recensioner med foton/video(81)
Utmärkt läge(45)
Utmärkt pool(15)
Många bekvämligheter(14)
Fin utsikt(10)
Stora rum(9)
Har en infinitypool(8)
Praktiskt för shopping(7)
Vänlig personal i receptionen(4)
Negativa recensioner(16)
Gästanvändare
Lyxig svit med ett sovrum och stadsutsikt
Bodde på mars 2024
Par
1 recension
1.0/5
Publicerades 24 apr. 2024
⚡ Låt mig börja med slutsatsen: kom inte, tro inte på de så kallade femstjärnorna, tro inte på de goda recensionerna nedan. ⚡Om hotellet: 1. Outsourcingkanal, långsam incheckning: Detta hotell på Ctrip är kontrakterat och drivs av en agent, [det är bara ett skal av Scarlett Hotel, den faktiska personen som bor är inte Scarlett Hotel‼ 】Det vill säga, när du väntar på incheckning kan du inte checka in i receptionen. Du måste be receptionen att ringa agenten, som sedan kontaktar den sekundära agenten och sedan skickar någon att ta dig till. rummet. Hela processen är mycket tidskrävande och tar en halvtimme att slutföra. 2. Dålig service, ofullständig infrastruktur och falska stjärnsiffror. [Inget wifi, inga engångstofflor, ingen hårtork] Om jag kontaktar hotellets reception låter de mig kontakta agenten (men den faktiska agenten har inte sett mig sedan han tog mig in i rummet, och hans engelska är inte bra , så det är svårt att kommunicera). [Ljudisoleringen av hotellet är också mycket dålig] Du kan tydligt höra vad grannarna säger och gör hela natten. . . Känslan av upplevelse föll till botten av klippan vid denna tid. . 3. Beskrivningsbilden visar ett dubbelsäng och ett sovrum, men vi togs faktiskt till ett standardrum med två bäddar. Foton är mycket vilseledande. ⚡Kort sagt, min erfarenhet är att detta är ett läderhotell som är specialiserat på att fuska kineser/utlänningar. Om du bara kommer hit för att sova, kan du komma.
KälltextÖversatt av Google
Svar från boendet: Först och främst, tack så mycket för att du valde vårt hotell och tog dig tid att dela din vistelseupplevelse. Vi ber uppriktigt om ursäkt för de problem du stött på under din vistelse och ber uppriktigt om ursäkt för det besvär du har upplevt. På grund av tidigare interna förvaltningsproblem kunde vi inte checka in i receptionen. Men nu när det här problemet är löst kommer incheckningsprocessen att bli smidigare i framtiden och du kan checka in direkt i receptionen. Du bokade ursprungligen en queen size-säng, men vi uppgraderade den till två queen size-sängar i hopp om att ge dig en bekvämare vistelse. Om du inte gillar det kan du berätta för oss så ordnar vi att byta det åt dig. Dessutom är vårt rum utrustat med Wi-Fi och en hårtork. Hårtorken är placerad i garderoben. Jag hoppas att du kommer att få en trevligare upplevelse under din nästa vistelse. Om du har några frågor, vänligen fråga kundtjänst direkt. Vi ser fram emot att hjälpa dig igen. Tack för din förståelse och ditt stöd. [Minshukuklcc Team] [WeChat ID: Minshukuklcc]
Gästanvändare
Elegant studiolägenhetssvit
Bodde på feb. 2025
Familj
1 recension
2.7/5
Publicerades 1 apr. 2025
Location is close to twin towers, but no good restaurants in walking distance. There was a cockroach in the bathroom and the bed head fabric smells very bad. Told the customer service but the action was someone came in and sprayed some air freshener, and smelled bad again after a few hours. I would not recommend this hotel to anyone who cares about the hygiene…
Översätt
Svar från boendet: 非常感謝您提供的反饋，我們對給您帶來的不便表示誠摯的歉意。我們非常重視客人的舒適和衞生體驗，並且會立即向相關部門反映您的問題，確保未來能夠避免類似情況的發生。希望能有機會再次為您服務，給您帶來更滿意的住宿體驗。感謝您的理解和支持！【Minshuku Team】【VX：Minshukuklcc】
thuRAruthie
Lyxig Studiosvit med Dubbelsäng
Bodde på feb. 2025
Res med vänner
9 recension
3.7/5
Publicerades 2 apr. 2025
Our stay was just fine. Smells cigarette when we entered,not sure if that’s from inside the room or outside.😬 The aircon.not really cold,needs to turn on the ceiling fan. ✅ spacious ✅kitchen amenities OK ✅bathroom 👍 ⭐️price 👍👍
Översätt
Svar från boendet: Thank you for sharing your feedback! We're glad to hear that overall your stay was good, and that you were satisfied with the spacious room and bathroom. We sincerely apologize for the cigarette smell you mentioned, and we will investigate and improve this to ensure a more comfortable environment for all our guests. We also appreciate your comments about the air conditioning, and we will look into it. Thank you for recognizing the kitchen amenities and the great value for the price! We hope to have the opportunity to provide you with an even better experience in the future!❤️【Minshuku Team】【VX：Minshukuklcc】
Gästanvändare
Elegant studiolägenhetssvit
Bodde på feb. 2025
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 25 mars 2025
Love the design and feel so comfy staying here! I especially love the kitchen, with simple cooking appliances and I can make simple cooking at late night.
Översätt
Svar från boendet: Thank you so much for your kind words! We're thrilled to hear that you enjoyed the design and felt comfortable during your stay. We're glad you liked the kitchen – it's always great to know our guests can cook a late-night meal with ease. We hope to welcome you back soon! ❤️【Minshuku Team】【VX：Minshukuklcc】
Gästanvändare
Elegant studiolägenhetssvit
Bodde på feb. 2025
Familj
1 recension
5.0/5
Enastående
Publicerades 25 mars 2025
I had an absolutely amazing stay! - The property has breathtaking views that we can see Twin Tower from the hotel. - The pool was another highlight—crystal-clear and well-maintained - The home was clean, comfortable, and beautifully designed. The host was incredibly responsive, she ensured everything was perfect from check-in to check-out. If you’re looking for a peaceful getaway with a spectacular view and an amazing pool, this is the place to be. I can’t wait to return!
Översätt
Svar från boendet: hank you so much for your kind words! We're thrilled to hear you had such a wonderful stay. It's great to know that you enjoyed the views, pool, and the comfort of the home. We're also so happy you felt well taken care of during your time here—it was a pleasure hosting you! We can't wait to welcome you back for another relaxing getaway. ❤️【Minshuku Team】【VX：Minshukuklcc】
Anonym användare
Elegant studiolägenhetssvit
Bodde på nov. 2024
Par
8 recension
1.5/5
Publicerades 20 dec. 2024
The room is not clean n there is no one clean the room daily … when we check out , the counter never return is back our deposit 200rm .. is hotel the front desk service is bad …
Översätt
Svar från boendet: Thank you for your feedback. Regarding daily cleaning service, we have clearly stated on the booking platform that, as an apartment-style accommodation, we do not provide this daily service. This is in line with our effort to offer a more cost-effective option for our guests. However, we always ensure the cleanliness of the rooms and the changing of bed linens.As for the deposit, we apologize for any inconvenience caused. We did attempt to contact you and remind you to collect your deposit at the front desk. We are truly sorry for any misunderstanding regarding this matter.Thank you for your understanding.
Msjooo
Elegant studiolägenhetssvit
Bodde på okt. 2024
Par
3 recension
2.7/5
Publicerades 16 jan. 2025
Location is not that convenient. It definitely looks just like how it shows however I do not think the cleanliness is on par.
Översätt
Svar från boendet: Thank you for sharing your valuable experience with us. We sincerely apologize for the inconvenience caused by the Scarletz KLCC's location and for the cleanliness not fully meeting your expectations. Regarding the location, our Scarletz is just a 10-minute walk to KLCC and is conveniently located near the Ampang Park MRT station. As for the cleanliness issue you mentioned, we are always committed to providing a clean and comfortable environment for every guest. We have already communicated your feedback to our cleaning team to ensure that every detail is carefully addressed, and we will continue to enhance our service quality. We genuinely hope to have the opportunity to provide you with a more perfect experience in the future.【名舒库团队】【vx：Minshukuklcc】
单纯的女孩
Lyxig Studiosvit med Dubbelsäng
Bodde på feb. 2025
Familj
2 recension
4.5/5
Utmärkt
Publicerades 26 mars 2025
Actually all its very comfortable, only the check out time is very early, you must check out before 11 AM.
Översätt
Svar från boendet: Thank you for your recognition of our hotel's environment! We are glad to hear that you had a comfortable stay. Regarding the checkout time, it was clearly stated as 11 AM on the booking platform when you made your reservation. Thank you for your understanding, and we look forward to providing you with an even more pleasant experience during your next stay! ❤️【Minshuku Team】【VX：Minshukuklcc】
Gästanvändare
Elegant studiolägenhetssvit
Bodde på feb. 2025
Par
1 recension
5.0/5
Enastående
Publicerades 25 mars 2025
The room is very spacious and just right for two person! Great location, will definitely come back again!
Översätt
Svar från boendet: Thank you so much for your kind words! We're thrilled to hear you enjoyed the spacious room and our great location. We can't wait to welcome you back next time! ❤️【Minshuku Team】【VX：Minshukuklcc】
Gästanvändare
Elegant studiolägenhetssvit
Bodde på jan. 2025
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 26 feb. 2025
vey nice 👍
Översätt
Svar från boendet: 非常感謝您對我們酒店的高度評價！很高興您享受了在這裏的住宿體驗。我們會繼續努力提供更好的服務，期待您的再次光臨！祝您一切順利！Thank you very much for your high praise of our hotel! We are delighted to hear that you enjoyed your stay here. We will continue to work hard to provide better services and look forward to your next visit! Wishing you all the best!【Minshuku Team】【vx：Minshukuklcc】
Gästanvändare
Elegant studiolägenhetssvit
Bodde på feb. 2025
Ensamresenärer
1 recension
4.5/5
Utmärkt
Publicerades 9 mars 2025
Location is great! Only thing is that Check-In took lile 20 mins. Lobby is small and not very comfortable. Otherwise the host was friendly and had a great stay!
Översätt
Svar från boendet: Thank you for your feedback! We're glad to hear that you enjoyed the location and had a great stay overall. We apologize for the check-in process taking longer than expected and understand that the lobby may not have been as comfortable as you'd hoped. Your comments are valuable to us, and we will work on improving these aspects to provide a smoother experience for future guests. We appreciate your kind words about our host and hope to welcome you again soon!【Minshuku Team】【VX：Minshukuklcc】
Anis Adzimah
Elegant studiolägenhetssvit
Bodde på jan. 2025
Par
1 recension
5.0/5
Enastående
Publicerades 17 feb. 2025
The best stay ever !! Cozy, clean and the host also responded very fast 🫶🏻 definitely will come again ❤️
Översätt
Svar från boendet: Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. It was our pleasure to host you, and we're so glad you found the space cozy and clean. We look forward to welcoming you back on your next visit! ❤️🫶🏻【Minshuku Team】【vx：Minshukuklcc】
Natasyapervira
Elegant studiolägenhetssvit
Bodde på nov. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 16 dec. 2024
Best place & recommended ♥️
Översätt
Svar från boendet: Thank you so much for your wonderful review! ❤️ We’re so happy to hear you had such a great time and appreciate your recommendation. It’s guests like you that make our home so special, and we can’t wait to welcome you back on your next trip! Safe travels and see you soon! 😊 【Minshuku Team】
พิมพ์นารา
Lyxig svit med ett sovrum och stadsutsikt
Bodde på sep. 2024
Ensamresenärer
5 recension
5.0/5
Enastående
Publicerades 19 okt. 2024
Room good 👍 everything nice 🍦will come again
Översätt
Svar från boendet: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found everything to your liking. We can’t wait to welcome you back again soon! 🍦【Minshuku Team】【微信号：Minshukuklcc】
Saiiiiz
City View Three-Person Suite
Bodde på maj 2024
Par
26 recension
3.2/5
Publicerades 29 juni 2024
Front desk staff provide very poor service. Both his words and facial expressions were not friendly. The staff are old. But if you are not ready to serve, you should stay at home. In terms of accommodation, it's good, the rooms are beautiful, and the location is close to the Petronas Twin Towers.
Översätt
Svar från boendet: Thank you for sharing your experience with us. We sincerely apologize for the disappointment caused by the service provided at the front desk. We strive to offer a welcoming and friendly atmosphere, and it's regretful to hear that this was not reflected during your visit. Your feedback is valuable to us, and we will address this issue with our team to ensure that all guests receive the courteous service they deserve. We're pleased that you found the accommodations satisfactory with beautiful rooms and a convenient location near the Petronas Twin Towers. Should you choose to stay with us again, we are committed to providing you with an improved experience. Please feel free to reach out if there's anything else we can do for you. Thank you again for your feedback.