Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

Great Hotel in the heart or the city, got a room with Twin tower view, rooms are spacious and balcony was the main Usp, my kids had great fun in the pool which is on the roof top, getting food delivery was easy, staff were helpful and understanding. Will surely recommend ahead.

Stayed in 2bedrooms apartment. The Cleanliness is bad as there a cockroach crawling out from the master room. Had a very bad small like drainage smell from the bedroom.

First of all, I am disappointed with the how sparse is the furniture in the 1011 sq feet suite which has the biggest space and supposedly the highest category in Dorsett Residences. In the elongated living room which has a small Kitchenette, there is only a dinning table and a sofa. It’s so misleading compared to how the pictures look.. misrepresentation. When I decided to take a rest after checking in, on the 2 seater fabric sofa, there is a burnt out hole size of a cigarette butt on one of the seats. Switching on the small tv, lore and behold, there is only 5 channels available all them local channels in Malay language. Other channels are on cable which require a Astro card I reckon subscription. I thought I booked a 2 room suite.. what is this! When I went to the bathroom and decided to take a shower, there is a shower rod but no curtain. Come, shower curtain??? Because I was wet already, I had to continue with my shower. Water spluttered all over on the bathroom making it slippery and unsafe. With these concerns I proceeded to reception to speak with staff. With regards to furniture in the room, it’s already the best they can do, take it or leave it. Pertaining to sofa, it’s there what can they do. In relation to bathroom, there is no curtain actually. I was flabbergasted! Why is there a rod there in the first place. Who will bear responsibility if a guest falls down on a wet floor, when in the first place, it won’t be if there is curtain to prevent it. When my brother checked in, I was utterly embarrassed and apologised to them profusely, it’s our brocation. Add injury to insult, my room key card didn’t work the day after I checked in. My brother’s room card key failed on the 3rd day. Utterly disappointed….. I will not book Dorset hotels again

Best hotel in KL. Walking distant to pavillion. Very clean hotel.

Clean n comfort... Everything well equip.fell like back to home...

I book this place bcos of the twin towers view from the pool and room as shown on their hotel photos. But when I reached, I was told by front desk that view was blocked by another building. Kinda disappointed that they didn't update their hotel pictures. I posted pictures from trip.com vs the actual view. Nevertheless the stay was pleasant and the location is good to access anywhere. Bukit Bintang was a few mins walk away.