The Mews Kuala Lumpur by ALMA

This is the worst room and service that we had all over KL. The toilet is so smelly, the bedsheet seems like not being changed for quite some time, the water pressure is low, and to make it worst is, the floor is sticky and oily. We supposed to check out at 11am, and the bangladeshi staff knock our door at 10:30am and straight away check all the room and ask us to leave. He even want us to rate their room infront of him. And not to forget, they will ask for RM 300 cash deposits or else they will not hand over the room key. Only cash ya. During our stay, 2 times our door been knocked by other guest saying that they are supposed to stay in our room and show us the same room key as ours. This is so messed up. To all, there are better accomodation with cheaper price and better location compare to this. As summary, very bad stay, bad service experience.

Great stay as usual at mews have been coming here every other year to enjoy the skyline. Customer service was good, the check-in process a little bit different than usual but well guided thru. Customer service team was able to change my parking spot upon request.

The unit is well maintained and have a 5 star’s level charm to it. You have everything you needed throughout the stay from hair dryer to washing machine and kitchen’s cooking appliances. However, you might need to bring your own toothbrush for the stay. They have a smart TV for entertainment and a bathtub is a bonus although I have no chance to use it yet due to tight schedules. The management team is very responsive and helpful. Well done! Will definitely coming back for the next trip!

Excellent hotel with high class facilities, we loved all and stay here again

The place is spacious and nice!! Customer service very responsive. Only little draw back is aircon is not too cold!! They need to service or do sth to aircon,

Room is very clean and big , but I was expecting for smth better . All night Air conditioner was making noise , even if I turn it off and turn on again