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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.4
Service4.3
Renlighet4.4
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Negativa recensioner(37)
Celine J.
【Stadsutsikt】Svit med king size säng
Bodde på feb. 2025
Affärsresenärer
8 recension
2.5/5
Publicerades 15 mars 2025
Location is great but the room had a stench to it and alot of things were not in good condition. Sofa had a stain.
Would not stay there anymore.
Översätt
Svar från boendet: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, ALMA
Anonym användare
【Stadsutsikt】Svit med king size säng
Bodde på feb. 2025
Res med vänner
4 recension
4.0/5
Mycket bra
Publicerades 14 mars 2025
We recently stayed at Tropicana The Residences for 5 days and 4 nights, and it was a fantastic experience. The room was spacious and beautifully decorated, making it feel like a home away from home. One of the highlights was the incredible view of the Petronas Towers right from our window, which was just a short walk away. The hotel’s housekeeping service was excellent, with our room being cleaned and refreshed daily. Overall, the combination of a great location, comfortable rooms, and attentive service made our stay truly enjoyable, and we highly recommend it for anyone visiting the area.
Översätt
Gästanvändare
【Petronas Twin Tower View】Deluxe King Svit
Bodde på feb. 2025
Ensamresenärer
1 recension
4.7/5
Otroligt
Publicerades 23 mars 2025
Amazing view and place to stay, it has everything you need and very well situated
Översätt
Yun Yan
【Petronas Twin Tower View】Deluxe King Svit
Bodde på jan. 2025
Par
1 recension
5.0/5
Enastående
Publicerades 26 feb. 2025
The location is excellent, and I booked a one-bedroom room with a stunning view of the twin towers—absolutely breathtaking. The customer service is exceptional, with prompt and attentive responses at all times
Översätt
Gästanvändare
【TwinTower utsikt】Deluxe 2 sovrums svit
Bodde på jan. 2025
Familj
1 recension
4.2/5
Mycket bra
Publicerades 12 feb. 2025
Was a little worried when I read negative reviews about issues with check in /out but we had a very smooth and pleasant experience.
All was good except for the wait for the lift. Will recommend friends to stay at Tropicana for sure.
Översätt
Charles1204
【TwinTower utsikt】Deluxe 2 sovrums svit
Bodde på dec. 2024
Familj
6 recension
5.0/5
Enastående
Publicerades 31 jan. 2025
Great locations, right next to the twin tower. Great view from the living room and the bedroom. Helpful staff.
Översätt
Anonym användare
【Petronas Twin Tower View】Deluxe King Svit
Bodde på jan. 2025
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 9 feb. 2025
Loved the location and view. Staff were so helpful and the check out was so quick and on time.
Översätt
Мария
【Petronas Twin Tower View】Deluxe King Svit
Bodde på jan. 2025
Par
1 recension
5.0/5
Enastående
Publicerades 20 feb. 2025
Everything was excellent!!! We like it very much. Thank you for your service))
Översätt
Gästanvändare
【Kuala Lumpur Tower View】Premium 3-Bedroom Suite
Bodde på nov. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 15 dec. 2024
The booking, to the check in and check out was a breeze for our family. The apartment was very clean when we entered and it fit for a big family of 11 people.Location was great near to malls and eating places.Will definitely book again if we are coming back to KL.
Översätt
Gästanvändare
【Twin Tower View】Premium King Svit【Hög våning】
Bodde på okt. 2024
Affärsresenärer
1 recension
2.0/5
Publicerades 10 dec. 2024
I recently stayed at this residence in Malaysia for 5 days and 4 nights, and unfortunately, it was not a pleasant experience. Upon check-in, the Indian receptionist insisted on a cash deposit, even though I didn’t have enough cash on hand. I eventually had to use my credit card, despite his repeated requests for cash.
The room I was given was disappointing—dusty with untidy mattresses. Sitting on the sofa and bed made me feel itchy. To make matters worse, there was a strong, unpleasant odor coming from the toilet during the night.
The next day, I approached customer service to request a cancellation of my booking due to the poor conditions, but my request was denied. They offered to inspect the room, but I was already out of the hotel at the time.
By the second night, I decided to book another hotel as I could no longer tolerate the unacceptable conditions. This was a highly disappointing stay, and I would not recommend this residence to others.
Översätt
Svar från boendet: Hi Dear, thank you for choosing our accommodation. We are committed to providing a high-quality experience, ensuring that every guest enjoys a comfortable and clean environment. We are deeply sorry that we did not meet your expectations based on your feedback. We will take your concerns seriously and discuss them thoroughly with the relevant departments to make improvements. Guest satisfaction is very important to us, and we will strive to enhance our service quality to ensure that every guest has a pleasant stay. Once again, we appreciate your feedback and hope to have the opportunity to offer you better service in the future. Thank you again for your input. Best regards, ALMA
Audah Family
【Petronas Twin Tower View】Deluxe King Svit
Bodde på okt. 2024
Familj
7 recension
5.0/5
Enastående
Publicerades 8 dec. 2024
Best best best.
The location is premium.
You can see both twin tower and KL tower in other direction. The room is spacious. Really worth all peny.
Översätt
Fairil Zurich
【Petronas Twin Tower View】Deluxe King Svit
Bodde på okt. 2024
Familj
12 recension
3.5/5
Publicerades 29 nov. 2024
Terbaikkk dgn clear view KLCC..!!
recommended bang.. seriously berbaloi..
murah dan value money
Översätt
ainzulaika idrus
【Twin Tower View】Premium King Svit【Hög våning】
Bodde på okt. 2024
Par
4 recension
5.0/5
Enastående
Publicerades 18 nov. 2024
good location near klcc twin towers. easy check-in and check-out . clean , so far everything is okay. we will come again . thank you .
Översätt
Chow Hoon
【Petronas Twin Tower View】Deluxe King Svit
Bodde på okt. 2024
Affärsresenärer
18 recension
5.0/5
Enastående
Publicerades 18 nov. 2024
Location is great and close to metro and twin towers. We had an awesome view of the towers and the stay very comfortable. The view from the roof top view was breath taking.
Översätt
Rusli Lim
【Kuala Lumpur Tower View】Deluxe 2 sovrum svit
Bodde på okt. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 18 nov. 2024
The hotel is near KLCC and while the location is incredibly convenient for exploring the area. However, one significant issue is the lack of shelter from the rain when heading out, which can be inconvenient during wet weather. The large rooms are perfect for families providing ample space for everyone to relax.
The hotel does not offer breakfast which is disappointing for those looking to start their day with a meal on-site. Additionally, there is no lobby area to unwind or wait for cab. There was only one staff member available to assist with check-in. This made the process feel a bit impersonal and could lead to delays during busy times.