Tropicana Residences Kuala Lumpur by ALMA

The location is excellent, and I booked a one-bedroom room with a stunning view of the twin towers—absolutely breathtaking. The customer service is exceptional, with prompt and attentive responses at all times

Loved the location and view. Staff were so helpful and the check out was so quick and on time.

I recently stayed at this residence in Malaysia for 5 days and 4 nights, and unfortunately, it was not a pleasant experience. Upon check-in, the Indian receptionist insisted on a cash deposit, even though I didn’t have enough cash on hand. I eventually had to use my credit card, despite his repeated requests for cash. The room I was given was disappointing—dusty with untidy mattresses. Sitting on the sofa and bed made me feel itchy. To make matters worse, there was a strong, unpleasant odor coming from the toilet during the night. The next day, I approached customer service to request a cancellation of my booking due to the poor conditions, but my request was denied. They offered to inspect the room, but I was already out of the hotel at the time. By the second night, I decided to book another hotel as I could no longer tolerate the unacceptable conditions. This was a highly disappointing stay, and I would not recommend this residence to others.