Syafiq Tuah
22 november 2024
Hotel Room: Amazing view, very good amenities. Room for improvements includes adding “make up room” button available in the two bedroom suite so that it is easy to notify the housekeeping.
Gym: Amazing bird’s eye view of Klang Valley. Equipments are just basics. Room for improvements includes adding squat racks and cable machine.
Sauna and spa: Steam bath and sauna available but it is turned off when not in use which is good. But it will look like the sauna is not operating, a briefing by the pool staff would be helpful and encourage usage.
Restaurant: Only went to Roselle but the hotel does have 6 eateries on site. Shout out to Farhana and Nizam from Roselle for always being attentive.
Check-in: We had a smooth check in process however hospitality can be improved since it is a 5-star hotel and under the Lexis brand. It lacks signature experience in my honest opinion as compared with other 5-star hotel.
Parking: Parking is free for guests so it is a plus if you are renting a car like we did.
Location: It is at the heart of the city tucked in a secluded area so it is less busy than the Jalan Bukit Bintang and Imbi area.
Special shoutout to Terrence from Concierge for always welcoming us in the morning and after we are finished for the day arriving at the hotel.
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