Hotel Westree KL Sentral

The room and the bathroom are clean. All is good. Except that the TV in my room has sound only but no picture. I spend my mornings in the room but the TV is out.

Convenient place to stay just a walk a way to nu sental mall, clean and nice place for short stay

Nothing to comment, all okay.

I book this hotel just for 1 night as I am catching an early flight the next day. The location is right at the heart of KL Sentral. If you arrived with KLIA Express from the airport, you can go straight to NU Sentral and take the shopping mall shortcut to reach the hotel with shelter. It is super convenient. The room that I booked is clean, just a basic room with no window, nothing impressive.

After serious consideration, I would like to give out the following comment upon the worst experience I had in KL Westree Hotel. I’ve booked a room with windows in advance. However, when I arrived at the hotel, I can only have a room facing on the main street which located on the second floor. That was so noisy that I immediately asked for changing a room. But only plenty of rooms without windows are available. I asked about the refund of the different charges of two types of room but no response from the staff. They just refuse it.. Since travelling from long distance, I just accepted the room without windows for a night. The air conditioner inside the room spit out some water from it. The hot water pot is stink. I can’t sleep well for whole night. So early the next morning, a lady seemed to be in charge on duty. When I told her what happened the day before, she tried to apologise for what happened. Then I told her if there isn’t any room with windows not facing the main street, I want to check out and get my another 2 nights hotel charge refund. She promised to refund for the next two nights but telling me that I should proceed with my booking platform. So I checked out and contacted with the platform. Two days later, platform replied that the hotel refused to refund. The KL Westree Hotel is the worst hotel experience ever in my trip. The facilities is old and lack of maintenance. The attitude of the staff is rude. The management is a fake. I have no doubt to let all my friends and relatives know about what would it be for such a worst hotel.

Clean & comfortable. Nearby KL Sentral, easy access to public transport. Recommended!