JW Marriott Hotel Kuala Lumpur

Perfect location opposite Pavilion. Within walking distance to many places, coffee shops, cafe.  However it’s a tough place to call Grab transport bcoz of the heavy traffic there.  Not enough drinking water in the room.

Love the service, comfy bed, and central location of JW Marriott KL. Friendly staff make it perfect for both business and leisure stays in Bukit Bintang.

Pros : The location is superb. There are many choices of food . Friendly staff from housekeeping and front office departments. Cons: The 6 lifts in the lobby were so slow. I couldn't believe my eyes when we had to queue for the lifts. And there were chinese people who smoked in the lift.

Definitely will come back stay again. Highly recommended as the service from when you reached the hotel haven’t step in, they will serve you and very detailed. The housekeeper also very good manners and every staffs are very approachable and friendly. Thanks. Like their fresh breads too.

I genuinely don’t even know where to begin — this has been one of the most disturbing hotel experiences I’ve ever had. My very first night, I felt uncomfortable in the bed — itchy, like something was crawling on me. I tried to ignore it, thinking maybe it was just the travel stress or sensitive skin. But by the next morning, I started noticing red spots on my hand. Then they showed up on my arms. A few days later, it spread to my thighs. Now it’s been over two weeks, and the rash has reached my stomach and chest. Whatever was in that bed — bed bugs, mites, something — I’m still dealing with the effects on my skin, and it’s honestly traumatic. There is clearly a serious hygiene issue in that room. No hotel should let guests sleep in beds that haven’t been properly cleaned, inspected, or treated. I’ve had to visit a pharmacy, apply medicated creams, and do full-body treatments — all because of one night in that bed. I’m warning others: be cautious. A nice-looking room means nothing if it leaves you with a rash that lasts for weeks.

Very good location just opposite pavilion. Hotel service is so good, they even prepare a cake for us as we celebrating our anniversary there. Thank you so much