Renaissance Kuala Lumpur Hotel & Convention Centre

Our stay at the hotel started off wonderfully. The check-in process was smooth, and the service was superb. While my husband checked in, a staff member surprised us with toys and stickers for our three kids and shared information about the amenities. Our room offered a lovely view of the KL Tower. They could transform the sofa bed into regular bed. Since we visited during Ramadan, we enjoyed sahur at Four Points Sheraton, which had a great menu. However, we faced two significant issues. First, there was disruptive “rempit” (illegal motor racing) noise late at night, making it difficult to sleep. I finally understood why the hotel provided earplugs, as the noise only quieted down around 5 AM. It's concerning that the hotel hasn't addressed this issue with local authorities. Second, I accidentally left my SK II Facial Treatment Gentle Cleanser behind. My husband called to check if it was found, but we never received any follow-up, which left me upset. While we appreciated many aspects of our stay, these incidents make us unsure about returning in the future.

Great family-friendly hotel! Loved the facilities. Perfect for a fun stay with kids.

Super friendly and complete activities for kids. Walking distance to KLCC and Famous Pelita mamak. 👍

Our stay started on a great note with warm hospitality, a smooth check-in process, and even an unexpected room upgrade. However, the experience took a turn upon entering the room, where we were greeted by an unpleasant smell—reminiscent of "fried oil" from kitchen ventilation. It seemed as though the exhaust system had redirected the odors into our room rather than out. The smell intensified by morning, prompting us to inform the front desk after returning from breakfast. They sent someone to address the issue, but communication was challenging as he didn't fully grasp the problem. He sprayed something, but the odor persisted. When we returned from swimming, the issue remained, so we contacted the front desk again. This time, a more experienced staff member immediately recognized the strong odor upon entering the room. The engineering team suspected it was due to the lounge above and recommended a room change. The front desk assisted with the move, though interestingly, the new room did not maintain our initial upgrade. Nevertheless, the change resolved the issue, and we could finally enjoy our stay. Beyond the room issue, the water park, swimming pool, and kids' play area were highlights. We appreciated the presence of attentive staff ensuring safety—constantly reminding guests to avoid running on wet floors and enforcing necessary restrictions. We also dined at the pool bar, where the food was delicious, though on the pricey side. The portions were generous, making it somewhat justifiable, and the overall experience there was enjoyable. Unfortunately, the checkout process had a minor setback. I was overcharged, but due to time constraints, I couldn’t address it on the spot. After following up with Trip.com, I was informed that the hotel would refund the difference. Overall, the service at check-in, the pool bar, and from various staff members was commendable. Despite the room odor and overcharge issue, the stay was enjoyable, thanks to the excellent hospitality and well-maintained facilities. However, it raises concerns about how a room with such a strong smell was assigned in the first place. Addressing these minor setbacks would make for an even better guest experience.

Spacious room. Amenities suitable for family stay. My daughter had great time in the playground n swimming pool.

I recently had the pleasure of staying at this beautiful hotel and it was an unforgettable experience. From the moment I arrived, the staff impressed me with their exceptional hospitality. From the security guards to the front desk team and even the restaurant manager, everyone served us with a genuine smile, making us feel truly welcome at every turn. The service and the food were nothing short of excellence—each meal was a culinary delight, beautifully presented, and full of flavor. Dining here was one of the highlights of my stay. My room was located in a peaceful corner of the hotel, offering a stunning view of the pool. It was the perfect spot to relax and unwind. To my surprise and delight, the room was decorated with a thoughtful birthday decoration, which added a personal and heartwarming touch to my stay. Thank you Renaissance Hotel for your overall hospitality.