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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.3
Service4.4
Renlighet4.5
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Gästanvändare
Deluxe-tvåbäddsrum
Bodde på nov. 2023
Familj
3 recension
5.0/5
Enastående
Publicerades 11 dec. 2023
Makanan yg sedap
Svar från boendet: Dear Guest,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
GlashutteSean
Rum Deluxe King
Bodde på juni 2022
Affärsresenärer
24 recension
4.0/5
Mycket bra
Publicerades 27 juli 2022
Bekvämt beläget bredvid paviljongen och nära Kuala Lumpurs gyllene triangel.
Det finns för få typer av frukost, inte i linje med det fyrstjärniga hotellet, liknande expresshotellet.
KälltextÖversatt av Google
Svar från boendet: Kära gäst, Hälsning från Novotel Kuala Lumpur City Centre. Vi uppskattar mycket dina kommentarer angående din vistelse hos oss. Vi är glada över att läsa att du hade en utmärkt vistelse och njöt av ditt besök på vårt hotell. Det är alltid uppmuntrande att höra att gästerna är nöjda med vår service eftersom det är vad vi strävar efter varje dag. Tack för din vänliga feedback, och vi hoppas att se dig snart igen för ännu en storslagen resa med oss. Mohd Azmi AwangRoom divisionschef
Anonym användare
Rum Deluxe King
Bodde på juni 2022
Ensamresenärer
186 recension
3.7/5
Publicerades 23 juli 2022
Allmän hygien. Femte våningen är ok, det känns lite nytt. Nära Parkson är shopping super bekvämt
KälltextÖversatt av Google
Svar från boendet: Kära gäst, Hälsning från Novotel Kuala Lumpur City Centre. Vi uppskattar mycket dina kommentarer angående din vistelse hos oss. Vi är glada över att läsa att du hade en utmärkt vistelse och njöt av ditt besök på vårt hotell. Det är alltid uppmuntrande att höra att gästerna är nöjda med vår service eftersom det är vad vi strävar efter varje dag. Tack för din vänliga feedback, och vi hoppas att se dig snart igen för ännu en storslagen resa med oss. Mohd Azmi AwangRoom divisionschef
safuan
Rum Deluxe King
Bodde på mars 2022
Annat
1 recension
2.5/5
Publicerades 10 apr. 2022
parkering måste betalas
Det är inte dags att checka ut än, jag har ingen elektricitet för att gå ut
KälltextÖversatt av Google
Svar från boendet: Kära gäst, Tack för att du tog dig tid att berätta om din upplevelse på Novotel Kuala Lumpur City Centre. Jag beklagar att din upplevelse inte motsvarade dina förväntningar; låt mig uttrycka min uppriktiga ursäkt. På Novotel strävar vi efter att ge en överlägsen serviceupplevelse för varje kund; därför är din feedback mycket viktig för oss. Du kan vara säker på att vi vidtar lämpliga åtgärder för att ta itu med problemet och förhindra framtida händelser. Vi uppskattar att du delar med dig av dina bekymmer och det är vår förhoppning att du kommer att ge oss möjligheten att bättre betjäna dig inom en snar framtid. Med vänliga hälsningar, Mohd Azmi AwangRoom divisionschef Novotel Kuala Lumpur City Center
Moon2025
Rum Deluxe King
Bodde på feb. 2025
Ensamresenärer
7 recension
5.0/5
Enastående
Publicerades 29 mars 2025
The hotel is very clean and has a great location—you just need to cross the bridge to reach the pavilion. It also has a nice swimming pool surrounded by tall buildings. I’d love to go back one day if possible!
Översätt
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Familj
2 recension
5.0/5
Enastående
Publicerades 25 mars 2025
The single bed is smaller compared to the normal single bed in the other hotel. The hotel also feels a bit old. But since the location is good & the price is affordable i think it's still a good choice if you are going to Kuala lumpur.
Översätt
Svar från boendet: Dear Guest,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
Chris TanYX
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Par
6 recension
5.0/5
Enastående
Publicerades 9 mars 2025
Overall great experience staying in NOVOTEL. Walking distance to Pavillion Bukit Bintang. Great location. Breakfast was so so.
Översätt
Svar från boendet: Dear Chris TanYX,Thank you for sharing your experience at Novotel Kuala Lumpur City Centre. We are delighted to hear that you had a great stay and enjoyed our convenient location within walking distance to Pavilion Kuala Lumpur.We appreciate your feedback on breakfast and will take it into consideration as we continuously strive to enhance our offerings. Your insights are valuable in helping us improve.We hope to welcome you back for an even better experience in the future.SincerelyAngelia KuGeneral Manager
Anonym användare
Deluxe-tvåbäddsrum
Bodde på feb. 2025
Familj
55 recension
4.5/5
Utmärkt
Publicerades 9 mars 2025
Hotel has been renovated and the lobby is still under renovation. Concierge was helpful and efficient. Front desk check in & out was smooth. Room is comfortable with new room design but the single bed is smaller than other hotels we stayed at. Overall a good stay and location excellent.
Översätt
Svar från boendet: Dear GuestThank you for sharing your experience at Novotel Kuala Lumpur City Centre. We are delighted to hear that you had a smooth check-in and check-out process and that our concierge team was helpful and efficient. It is also great to know that you found our newly designed rooms comfortable and enjoyed our excellent location.We appreciate your feedback regarding the size of the single bed and will certainly take it into consideration as we continuously work to enhance our guests' comfort. Our lobby renovation is progressing, and we look forward to unveiling a refreshed space soon to further elevate the guest experience.We hope to welcome you back for another enjoyable stay in the future.SincerelyAngelia KuGeneral Manager
Jim!
Rum Deluxe King
Bodde på feb. 2025
Par
8 recension
5.0/5
Enastående
Publicerades 10 mars 2025
Excellent Stay at Novotel Kuala Lumpur
I recently had the pleasure of staying at Novotel Kuala Lumpur, and I must say it was an amazing experience. From the moment I arrived, the staff was welcoming, professional, and attentive to every detail.
Location & Accessibility
The hotel is strategically located in the heart of Kuala Lumpur, making it perfect for both business and leisure travelers. It’s close to major attractions like Pavilion KL, KL Tower, and Petronas Twin Towers, with easy access to public transportation.
Rooms & Comfort
The room was spacious, clean, and well-equipped with modern amenities. The bed was incredibly comfortable, and the city view from the window was stunning. The housekeeping team did an excellent job of keeping everything spotless throughout my stay.
Dining Experience
The breakfast buffet offered a wide variety of choices, including local Malaysian dishes and international favorites. The food was fresh and delicious, with plenty of healthy options available. The on-site restaurant also had a great ambiance for evening dining.
Facilities & Services
The gym, swimming pool, and business center were all well-maintained and convenient. The pool area provided a great place to relax after a long day. The Wi-Fi was fast and reliable, which was a big plus for both work and entertainment.
Service & Hospitality
The staff at Novotel truly went above and beyond to make my stay comfortable. From the concierge to the housekeeping team, everyone was friendly and eager to assist. Check-in and check-out were smooth and efficient.
Overall Experience
I highly recommend Novotel Kuala Lumpur for anyone looking for a comfortable, convenient, and top-quality hotel experience. Whether you’re traveling for business or leisure, this hotel offers great value for money with exceptional service.
⭐⭐⭐⭐⭐ 5/5 – Would definitely stay again!
Översätt
Svar från boendet: Dear Jim!,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thrilled to know that you liked the location, the room you have stayed, the breakfast you had, and the facilities available as well as the services you received from our staff. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
Anonym användare
Rum Deluxe King
Bodde på nov. 2024
Ensamresenärer
6 recension
4.2/5
Mycket bra
Publicerades 26 dec. 2024
Overall okay but the room is still not ready yet when arrive around 4.30pm.
Staffs are friendly and willing to help.
The hair dryers is a bit malfunction
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback about your recent stay at Novotel Kuala Lumpur City Centre. We are glad to hear that you found our staff friendly and helpful.We sincerely apologise for the delay in having your room ready upon arrival and for the inconvenience caused by the hairdryer. Please rest assured that we will address these matters with our team to prevent similar issues in the future.We hope to have the opportunity to welcome you back and provide you with a seamless experience next time.SincerelyAngelia KuGeneral Manager
tans17
Rum Deluxe King
Bodde på nov. 2024
Ensamresenärer
6 recension
4.5/5
Utmärkt
Publicerades 19 dec. 2024
Very good location, right in the heart of city center. Near pavillion. Rooms are clean, staffs are helpful
Översätt
Svar från boendet: Dear Tans17,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
TheR’s
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Ensamresenärer
34 recension
5.0/5
Enastående
Publicerades 23 feb. 2025
Fantastic stay here at Novotel. Hotel is 2 minutes walking distance to Pavillion mall and you can shop and eat all you want. Will book here for my stay next time
Översätt
Svar från boendet: Dear TheR's Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
haiqalow
Rum Deluxe King
Bodde på okt. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 4 nov. 2024
Pleasant stay at over at Novotel, would definitely stay again.
Room was well furnished, clean, elegant looking. Everything was working as expected. Loved that every room also has filtered water, instead of having bottled water provided. Air conditioning was responsive tho a little loud, but not a huge deal for me. Soundproofing of the room was great, don’t hear any noise coming from neighbouring rooms, other than the people when they walk past the rooms, but pretty muted.
Service is great. From reception, to concierge, to housekeeping, to maintenance, to room service. Always smiling, greeting, offering assistance.
Gym and pool were always clean and well maintained. Lobby was also pleasant and always smelled nice, definitely adds to the experience.
Will definitely return!
Översätt
Svar från boendet: Dear haiqalow,Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay with us at Novotel Kuala Lumpur City Centre. It is great to know that our room amenities, service, and facilities met your expectations. We truly appreciate your feedback on the air conditioning and soundproofing, and will look into these areas for further improvement. We're glad our team made a positive impact on your experience, and we can’t wait to welcome you back for another pleasant stay in the future.SincerelyAngelia KuGeneral Manager
Ms Syam
Rum Deluxe King
Bodde på sep. 2024
Par
9 recension
4.2/5
Mycket bra
Publicerades 1 dec. 2024
Nice hotel near Pavillion. Hope there will be covered walk way to the conx bridge.
Breakfast was nice too and the staff also friendly.
Will stay again when we go to KL next year.
Also will recommend friends and family members.
Översätt
Svar från boendet: Dear Ms Syam, Thank you for your kind review. We are thrilled you enjoyed your stay at Novotel Kuala Lumpur City Centre, especially our convenient location, breakfast, and friendly staff. We look forward to welcoming you back next year and appreciate your recommendation to friends and family. SincerelyAngelia KuGeneral Manager
Anonym användare
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 10 dec. 2024
Walking distance to Pavillion and The TRX. Very recommended hotel!
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager