The Westin Kuala Lumpur recensioner

Westin is always the family choice for our trip to kl.though the traffic at Bukit Bintang is very bad, the huge room and convenience to pavilion was helpful. This time we explore the local eateries behind Westin and went to the night market nearby. We arrived early at 11am and room was immediately available. As usual I always delivered my online purchase to the hotel and they keep it for me. Service with the Westin team is excellent. Room and bathroom is big. We pushed the sofa near the bed so that we can play board games at night or enjoy a movie in comfort. Room is big enough for another 2 more single bed.

This is my 3rd stay at Westin KL. For the 3rd time in 2 years service standards, quality, quantity and presentation of food never fail. All smiles around the hotel with friendly, helpful staff from the front office to the back of the house! Excellent location! Well done guys! Excellent hotel with excellent staff!

The room is big and clean. The frontline staff is very friendly and polite. The food is delicious and not so expensive. The bathroom with bathtub but shower area is small

Westin’s staff very friendly & warm welcome us. nice room with good view. Pavillion entrance just opposite. Breakfast was the best ever. Lots of variety foods.

Overall the room outside view is nice and near the shopping centre. The bar lounge at ground level is great.

Comfortable beds with good sleep and good view of road along pavilion infront.

Very good location nestled in between the upmarket pavilion mall and the famous imbi eating street. Hotel is a tad old though without fancy automated buttons but the prime location does do justice to the relative low pricing of the rooms.

Nice place to stay. Very happy. Good staff friendly and people there

Beautiful hotel in great location if you want to be right in the heart of the city. Club lounge was good

There was some trouble confirming the reservation at check-in, but the staff was kind and took care of it right away. Most of the staff were kind during my stay at the accommodation. When choosing accommodation, cleanliness and service are more important than anything else, and although the facility is a bit old, these two were excellent. Every corner was so clean that I realized once again that it is not the age of the facility that matters, but the sincerity of the staff. Lastly, if the staff is kind and the guests are kind, it seems that it is mutually beneficial. I hope you make a good choice!

Friendly staff and very cozy rooms

I recently stayed at the Westin Kuala Lumpur for five nights, and while there were some positive aspects to my stay, there were also several areas that need improvement. **Positives:** - **Service:** The standout feature of my stay was the service. Every staff member I encountered was friendly, attentive, and provided excellent service throughout my visit. -**Location:** Amazing location - **Breakfast:** The breakfast was quite enjoyable. The variety of options and the quality of food were impressive. However, the juices could be improved as some tasted watered down. The breakfast staff, like the rest of the team, were fantastic. **Areas for Improvement:** - **Room Cleanliness:** Unfortunately, the cleanliness of the room left much to be desired. I found dust and crumbs under the bed, and certain parts of the room were noticeably dusty. Additionally, the mirror was smudged as if it hadn’t been properly cleaned before my arrival. To make matters worse, I found a nicotine patch box under the bedside table. Instead of discarding it, the cleaner assumed it was mine and left it on top of the bedside table. This further highlighted the lack of thorough cleaning before new guests arrive. - **Bathroom:** The bathroom was another disappointment. The bathtub didn’t function properly as the sink plug failed to hold water, leading to a frustrating experience. - **Room Condition:** Overall, the rooms felt quite dated and in need of renovation. With some updates and better attention to hygiene, the stay could have been much more pleasant.

hotel room door has a big gap. And the sofa at lobby full of stain

Location excellent