ibis Kuala Lumpur City Centre

Jag var såklart missnöjd.När jag kom dit fick jag höra att jag inte kunde checka in förrän klockan 3. Efter att jag checkat in luktade rummet konstigt När jag kollade sängen på natten hittade jag blod på sängen. Sättet att lösa problemet var att låta mig vänta i 20 minuter och sedan hitta en kille. Byt bara lakan och det är det, det är fantastiskt👍

Överlag bra, överlag bra, överlag bra, överlag bra, överlag bra, överlag bra, överlag bra, överlag bra, överlag bra, överlag bra,

The hotel's location is excellent, as it's just a short Uber ride from most major attractions, and the Petronas Twin Towers are within walking distance. We made a special request before our stay, but unfortunately, it wasn't accommodated. The hotel also hosts many large tour groups, conventions, and events, which may have contributed to our housekeeping request being overlooked. There is a small rooftop pool, but we weren't able to enjoy it because it was consistently crowded. Pool rules also didn't seem to be strictly enforced, which made the experience feel less hygienic than expected. We dined at the SkyView Restaurant three times during our stay and sampled different dishes each visit. The portions were generous, and the food was generally good, although the steak was quite tough. The breakfast buffet offers a decent selection, but it mainly caters to halal cuisine, with relatively few Western options. After five mornings, we found the variety somewhat limited, and there were days when we only had watermelon, soup, and coffee. The breakfast area also became very crowded during peak hours. In addition, we noticed that some of the plates and bowls were not thoroughly clean. Our room was spacious and comfortable, but the amenities were quite basic. It lacked items such as bath robes, cotton pads, cotton swabs, and a shower cap. The towels also appeared well-worn, thin, and in need of replacement.

there’s no any chairs or table in the room which is very inconvenient There’s no any refills of tissue paper or towels Disappointed in this hotel

convenient location, aircon is very cold, rooms beside lift maybe noisy. however services are good

The hotel location is quite convenient, located at KL city. The hotel service are good and friendly. And the facilities also equipped.

The hotel is located in the great location, right in the middle of the KL city center. However, the WiFi in the guest room is very bad connection! I have to come down to the hotel lobby area to use the WiFi.

One of the worst ibis experiences I have ever had I have stayed at hotels in many countries around the world, and this was genuinely one of the most disappointing hotel experiences I have encountered, especially from a property operating under the Accor group. I arrived and completed my check-in at the proper check-in time. However, even after completing the check-in process, the hotel was still unable to provide me with my key card and I had to wait for almost one additional hour before I was allowed into the room. After waiting that long, I expected at the very least to receive a clean and properly prepared room. Instead, I walked into a room that looked as though it had not been properly inspected or prepared for a new guest. There was rubbish left in the bin, hair and cleanliness issues, improperly arranged bedding, and a towel left around the washbasin in a condition that certainly did not look like a freshly serviced room. Several aspects of the room appeared unfinished and unchecked before it was handed over to me. There was also no bottled drinking water prepared in the room. I understand that the hotel provides drinking water through the tap system, but this does not change the larger issue: the room should have been fully checked and properly prepared before being released to a paying guest. I paid almost USD 90 per night, and what I received was nowhere near reasonable value for that price. The most unacceptable part, however, was the way the complaint was handled. I reported the issue through Trip.com, and the response I received was essentially that although I checked in at the correct time, the hotel could not verify whether the condition of the room existed before I entered, because it could potentially have been caused by the guest. That response is absurd. Why would any guest deliberately put rubbish in their own room, mess up the bedding, leave towels around the bathroom, make the room look unclean, photograph everything, and then waste their own holiday complaining about it? Instead of reviewing the housekeeping and room-inspection process, the burden was effectively placed on the guest to prove that the hotel had handed over the room in that condition. That is not acceptable customer service, and it is certainly not what I expect from an international hotel group. The issue is also not simply whether I “checked in on time.” The fact is that I completed check-in, was made to wait almost another hour for access to my room, and then received a room that was still not properly prepared. I am not interested in receiving a generic apology from the hotel. An apology does not change what happened. What this property needs is a serious review of its housekeeping standards, room inspection procedures, and the way guest complaints are handled. I have stayed in hotels around the world and have rarely encountered a situation like this. For this stay, I absolutely do not feel that the experience justified the price I paid, and based on what happened, I cannot recommend this hotel.

Awesome, clean, nearby Ombak and KLCC. Easy to get grab, and near to restaurant.