Rae Hotel Bukit Bintang recensioner

We planned to stay there for 2 weeks but the room was not what we expected. It was musty with an air conditioning unit that broke the night we arrived. It was repaired, but due to my wife's allergies we had to vacate sooner. The service varied from very poor when we arrived since they seemed very disinterested, but when we needed repair work done they were quite attentive, and they seemed understanding of our need to leave early and to approve a refund of our money. (See below) The location is good, very close to many restaurants and street food alley. There are no refrigerators in the room which is a problem for us since we are full-time travelers and planned to stay for longer. There is one tiny refrigerator for the entire hotel which was a problem for us. UPDATE: after telling me that they would refund our money and only charge us for one day, they did not allow Airbnb to credit us back our money. Airbnb got involved, so this hotel tried to stiff us. I have since changed my opinion and my rating due to their untrusting follow through.