Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

The service at this hotel is genuinely warm and refreshingly unpretentious. Every member of the staff exudes sincerity and kindness in their interactions, consistently making guests feel welcomed and well cared for.

Nice to be back staying in Pavilion. Weekday stay less crowded and i enjoyed it. Breakfast choice less in a sense but all good

My stay, an early birthday celebration, at Pavilion Hotel KL was very good. I was served Jenny during check in and was offered a nice deal for an upgrade to access the club lounge . There were birthday decorations and a piece of cake when I checked into the room which was a nice surprise:) All the staff members whom I had encountered were all very friendly and polite. They always serve with a smile. I enjoyed my stay very much. This was my 3rd stay with them and I will, no doubt, be back again.

Pavilion Hotel Kuala Lumpur truly delivered on its promise of luxury and comfort. Appropriately managed by the Banyan Tree group, the hotel exudes an understated elegance and the staff go the extra mile to make you feel welcomed.  The breakfast was exceptional — fresh, well-presented and with a good range of choices. We also loved that the hotel is very well-connected: walk to shopping, food, entertainment. As one guest put it: “Location wise it’s excellent… connected to Pavilion mall and also a short walk to all major shopping areas at Bukit Bintang.”  For us, the biggest highlight was the combination of premium accommodation and effortless access to the best of Kuala Lumpur. If you want to treat yourself — this is the place.

Have some arrangements before hand but they still messed up the room type. Despite past 3pm, the rooms were not ready yet. We only manage to get the last key at 4pm. During registration, the staff wanted to collect tourism tax which was fine. The problem is the tourism tax was collected when booking was prepaid. I find this unacceptable. If I did no double check , tourism tax would have been collected.2x。 When checking in to the rooms, realise the amenities not filled up. Missing toothbrush, lack of tea bags and etc. this is really not fitting of bayan tree brand.

The Hotel service staff is generally good. However, the whole hotel and building has a mold issue. The rooms and corridor floors have a musky smell which smelt of mold spores. My wife had an allergic reaction to the mold spores and her throat hurt. My yhroat also turned scratchy after walking into the first 2 rooms. We had to request for 3 room changes before we were able to accept a room with fewer mold smell. Fortunately the service staff was understanding and apologetic about it. We also noticed the hotel giving out tea light essential oil burners in most rooms. Eventually we had to buy an air purifier from the nearby Harvey Norman to tackle the air quality issue, so my wife's condition was somewhat improved but still residual effects lingered. When we reached home to unpack our luggage, my wife had a slight reaction again, so we had to clean out our luggage and its contents with anti-mold wipes/spray. We even considered changing hotels on the second day. The room view, daily complimentary breakfast was of good quality, however the stay was definitely ruined by the mold issue.