Starus Hotel Bukit Bintang (formerly known as Stay with Bintang)

Terrible experience from checking in, we arrived around 2 pm but they refused even to start the process of getting our information and didn't start up to 3 pm then took them full hour 😫 with lots of mistakes and hassle..most of the staff and the manger are Obnoxious looks not even interested to here or care!! NOT Trustful, Be careful. This hotel with all resources SHOULD HAVE Better capabilities with trustworthy STAFF AND MANAGEMENT

Horrible reception service on the earth. Told to client shut up. Name Heti, manager of reception. Dirty room , living one night with cockroach , see as photo

I came here many times despite of the slow service but it is still tolerable..but this this is too much..i checked in on 28/5 for 1 night..little that i know, they didn't return back my ic during the check in process..they realised that i left my ic at the counter but didn't bother to give me a call or to return to me during check out..i realised that my ic is gone on 30/5..that was the day i booked again to stay at the hotel for 2 nights..i asked the front desk and yes..they have my ic and returned back to me..then i saw it was not only my ic they were holding but there's few ic that they didn't return...why???its not a business card but it is identification card..they should have call the guess and return it back. something need to be done about the management of this hotel.. due to unforeseen situation, i had to check out early..i only stayed for 1 night..but during check out process, the staff told me the line is closed..i need to queue at the other line..few minutes later the staff on other line told us the line is closed..we need to queue back at the previous line that i just queue..we puzzled with what the staff said..the audacity to kick us here and there when they should have entertained us first before closing the counter..it was at 6pm not 2am..i would have understand if it is midnight..the queue got long and the service is slow..makes me wonder is their first time doing check in and check out at peak season?? Makes me wonder if i will ever come back here for a stay in KL??i don't know..

The location is convenient and easy to find ~ Room is clean and environment is nice~ Nice view from hotel room~

The location of the hotel is very strategic, right in the heart of Bukit Bintang — easy access to nearby attractions and public transport. Parking is available, which is convenient, but the charges are quite expensive at RM16 per day. I only stayed for one night but was charged RM32 for parking, which was disappointing. The room I stayed in on level 5 had a lot of small cockroaches, which was unpleasant. I informed the reception about it, and I hope they take action to improve the cleanliness. Overall, the hotel needs more improvement in terms of hygiene and value for money, especially considering the high parking fees.

The location features vibrant nightlife and attractive exterior design. However, the amenities are dated and could benefit from better maintenance. The room is a bit dark, and breakfast seating is limited, with the variety of breakfast options needing improvement.