Starus Hotel Bukit Bintang

The hotel is normal, not newly renovated, but it was comfortable for 2 nights, everything is within walking distance.

Good location, close to shopping malls, restaurants, and tourists attractions. I would like to commend the night staff duty (Raj, Ruby & Jessy) I’m so grateful for their help, they’re all good in communication and attentive to the needs of a customer.

It is like a fish market at the lobby with too many procedures which make the chk in and chk out process late. Only 1 room access card was given,if you partner sleeps and you out than it will be a big problem. I will never come back

Receptionist very very slow and inefficient. Both indian man and lady receptionist very arrogant. Toilet shower scupper chocked. Hand bidet leaking and need to shut valve after usage.

I always stay this hotel when I was here in KL but this time the staff asked me to pay for the Tourist Tax even I have shown the receipt which I got upon on booking made. The way to handle the problem by the staff was unprofessional they told me that this booking was done by the 3rd party so it was not their problem, I need to contact Trip.com and handle by myself. And they force me to pay directly to them again. By the way, the light in the room is not good, needs more light.

Location is strategic, parking available with a cost, check in is slow, no hanger in my room, water pressure is strong with heater. Overall, high CP rate with this price.