Opus Residences by Opus Hospitality recensioner

Stayed here for 15 days. The overall experience was pleasurable. The location is strategic -- very nice to Chinatown, Maharajarela Monorail and the Stadium Merdeka. We were assigned the unit 2-12-2 (1 bedroom). The unit is spacious, clean and cooling (not feeling hot even if it's very hot outside). There is no daily or weekly cleaning throughout the stay. We had to request the clothes airer; otherwise, it didn't come by default. Apart from the amount paid via TRIP, there is another RM50 cleaning fee, and RM300 security deposit (refundable upon checkout). Gym and pools are great too. Suggestion: it will be good to have a peeler in the unit. Will come back again if we need to stay in KL again in the future.

The apt was nice, space, clean and very comfortable. 5 mins walk to Maharajah Lela LTR stn, 10 mins walk to Petaling Street China Town. Slot of restaurants there. Two LTR stations away to Berjaya Sq, coach stoping point.

Its so good.I came back here many times. Love the facilities in the building

Provided basic daily supplies, places are clean. Quiet place to have a good sleep.

I just feel like this has a spa resort feeling for me but is actually better than that. Stayed so many place has never felt a special connection towards a architect of a housing like this. Scroll through some comment section and see european guest stay excellent comment and decide to book it here for a try for most of them have great taste with regards in life so i just book out of curious and it just surprise me with so many great qualities. It is just a safe heaven for me to throughly sleep well over here. The building of this unit is real house, great sound proofing and very spacious unit. Really enjoy.

Had a last minute cancellation of our accommodation as it was not up to the standards of what we paid for so we had to look for another place, came across Opus Residences, read the reviews and immediately booked it. even tho it was a last minute booking, they were so welcoming and they definitely did not disappoint! we had an amazing view of the twin towers from our rooms and it was really worth our stay. they even offered so many activities like karaoke-ing, golfing, PS5 and even late check-outs. this place was definitely worth the price, we really enjoyed our stay.

Not bad, place is clean and location is very strategic near central KL city

I stayed at this hotel and had no problems the first night; it was beautiful. However, on the second night, the AC started leaking while I was sleeping, soaking all my clothes and even damaging my passport. I reported the issue to the reception desk, and while they sent someone to fix it, my belongings were already ruined. The manager I spoke to was incredibly rude. She blamed me for putting my bag under the AC, as if it’s normal for an AC to leak. Instead of taking responsibility for the poorly maintained room, she escalated the situation unnecessarily. A simple apology could have resolved everything, but instead, it involved the police. They refused to compensate for the damage, and I had to use a dryer for my wet passport. The manager even had the audacity to say she couldn’t replace my passport, which I never asked for. I was in a stressful situation without my passport, and getting a new one during Chinese New Year would be a nightmare. When she finally spoke to her boss, they agreed to give us a refund, but the manager insisted we leave immediately. I wasted so much time in the lobby while they were fixing the AC instead of taking care of my things. It was chaotic, and all we wanted was to dry our clothes and get ready to leave. On a brighter note, we had great service at the Ritz Carlton, which kinda made us feel better after that awful experience. Also, the hotel security guy was very kind and helped us during the situation. I wouldn’t recommend this hotel due to their lack of accountability and poor customer service.

On the first night of my business trip, there was no Wi-Fi connection in the room I had booked specifically for work purposes. This made it impossible for me to complete my tasks. I contacted the service center but was informed that the technician had finished work at 6 PM, so the issue could not be resolved until the following morning.

Room is clean and value of money. Unfortunately, The swimming pool is dirty, with visible rubbish floating in the water, clearly showing a lack of maintenance. While the place is suitable for staying, it falls short for leisure due to poorly maintained facilities.

Stayed here for one night and love the service, the location. Satisfied!

The management accuse and force me to responsible for the defect (stain by iron). The defect I notice on the night I stay. I have reported to counter during check out and now they put the blame as I am the last tenant.

it was good but train station was a bit quite, a bit scary at late night

superb services & facilities. worth the money spent. recommended!!