EST Suites at Bangsar KL Sentral

strategic near to lrt station

A lot of things is damage, for instance the balcony storage door for the washing machine, cant close and it kept banging. Tons of damaged fans above the loft bed area and there's only 1 aircon to cool the whole area.

Ambience is very good but there is no customer response agent at the front desk. Water bottle not provided. No cleaning done through the entire stay. We need to order everything on grab

The apartment is spacious and clean with footbridge connected to the nearby MRT station, which is very convenient even under bad weather. There are some nice restaurants on the opposite side as well and very close to the Little Indian District which you can enjoy a little walk from KL Sentral back to the apartment.

From checking in through to checking out, this "hotel" was a consistent disappointment. Several times our check in was interrupted, at times by other staff, staff members had zero customer service. No face washer, no hand towels, no foot mats, pool towels, no hot water. No tea towel to dry dishes. Walls and floors disgustingly dirty sticky as was bedding. Blanket was covered in vomit. Not even a full/new roll of toilet paper. Black or dark brown hair everywhere, not ours we've light fair coloured hair. Interior is falling apart due to lack of maintenance and upkeep. Doors don't close properly thus noise from street below as well as corridors comes directly into apartment allowing for uninterrupted 24/7 people and traffic noise. Stayed 9 days, never cleaned once. Power points, half don't work. There's many other hotels for a third of this cost that are much cleaner, nicer, where you are treated like a guest with house cleaning daily, clean interior, bedding and staff have terrific customer service skills. Checking out was disastrous even after booking a time 24hrs prior to doing so. We left without our deposit and with their security card and key because of the managers incompetence and disrespectful behaviour. Once we reported this to Agoda our money was returned as rightfully so. We wouldn't stay here again if you paid us!