AnCasa Hotel Kuala Lumpur, Chinatown

AnCasa Hotel Kuala Lumpur, Chinatown recensioner

AnCasa Hotel Kuala Lumpur, Chinatown

Jalan Tun Tan Cheng Lock, City Centre, 50500 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50050, MalaysiaVisa hotellinformation
AnCasa Hotel Kuala Lumpur, Chinatown
AnCasa Hotel Kuala Lumpur, ChinatownAnCasa Hotel Kuala Lumpur, ChinatownAnCasa Hotel Kuala Lumpur, Chinatown
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Gästrecensioner

4.4/5
Mycket bra
655 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.2
Service4.4
Renlighet4.3
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Sabarina
Superior-dubbelrum
Bodde på dec. 2022
Familj
12 recension
5.0/5
Enastående
Publicerades 27 mars 2023
bestt berdekatan dgn rex kl
fisha
Deluxerum i queensize
Bodde på juni 2022
Familj
8 recension
5.0/5
Enastående
Publicerades 13 juli 2022
Sangat baikkkk
Anonym användare
Superior-tvåbäddsrum
Bodde på dec. 2024
Familj
1 recension
4.2/5
Mycket bra
Publicerades 2 feb. 2025
Used to stay at this hotel back in 2016. After 9 years, I booked again the hotel for my little family. For a family of 4, I would say the room and toilet was pretty small. The cleanliness could be improved. The bed was fine. Comes with basic amenities. Got a view of Menara Maybank and can see Menara Kuala Lumpur from our room.
Översätt
Svar från boendet: Thank you for your feedback and for choosing to stay with us again. We are delighted to hear that after nine years, you returned with your family and enjoyed the view from your room, including the Menara Maybank and Menara Kuala Lumpur.We especially appreciate your high ratings for the surroundings and service. These aspects are vital to us, and our team is committed to providing excellent service and a convenient location for our guests.At the same time, we have taken note of your feedback regarding the room size and cleanliness. Your input is important to us, and we will communicate with the relevant departments to ensure cleanliness standards are further improved. Regarding the room space, we understand that when traveling with family, a more spacious environment may be needed. Should you visit us again in the future, we recommend considering a larger room type for a more comfortable stay.Thank you for your sincere feedback. Your rating is highly valuable to us, and we look forward to the opportunity to provide you with a more satisfactory experience in the future.Yours Sincerely - The Management
Htainlinn
Superior-dubbelrum
Bodde på nov. 2024
Par
9 recension
4.2/5
Mycket bra
Publicerades 1 jan. 2025
With the best view of KL tower and KLCC from my rooms, I enjoyed the new year Fireworks from my room as the photo are Taken from my room window. All the food are Halal and must choose hotel for Muslim Travelers and also just cross road from Myanmar Restaurant for Myanmar Travelers
Översätt
Svar från boendet: Thank you for sharing your feedback and the stunning photos of KL Tower and the KLCC Twin Towers captured from your room. The New Year’s fireworks truly make for a scenic and unforgettable view, and we’re delighted to know you enjoyed this special moment.We’re also glad you appreciated our Halal food offerings and the convenience of the nearby Halal as well as a Myanmar restaurant, making your stay more enjoyable as a Muslim and Myanmar traveler. We hope this experience will remain a cherished memory for you.Thank you once again for choosing our hotel, and we look forward to welcoming you again in the future.Yours Sincerely - The Management
Anonym användare
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
5 recension
3.5/5
Publicerades 25 dec. 2024
Generally it was ok, highly recommended to those who loves night life and it is very near to Chinatown
Översätt
Svar från boendet: Thank you for sharing your feedback and highlighting our convenient location near Chinatown and its vibrant nightlife. We are pleased to know that this aspect contributed positively to your experience.We have taken note of your overall rating of 3.5/5.0 and your specific ratings on our surroundings, amenities, cleanliness, and service. While we are glad that the surroundings and cleanliness met your expectations, we regret that our amenities and service fell short of your expectations. Your feedback is invaluable in helping us identify areas for improvement, and we will work diligently to enhance the quality of our offerings to better serve our guests.We truly appreciate your recommendation, and we hope to have the opportunity to provide you with an improved experience in the future.Yours sincerely - The Management
Anonym användare
Superior-dubbelrum
Bodde på okt. 2024
Familj
16 recension
4.0/5
Mycket bra
Publicerades 21 nov. 2024
I have a good experience with this hotel. Near to the mall and restaurant with just a few steps away.
Översätt
Svar från boendet: Thank you for sharing your feedback regarding your stay in our Superior Double Room. We appreciate your kind remarks about our location, particularly its proximity to the mall and nearby restaurants, which we are glad added convenience to your experience.We note your overall score and ratings for different aspects of your stay. Should there be any specific areas where we could further improve, we would greatly value your input to better meet your expectations in the future.Yours sincerely - The Management
Elyana Mazhar
Superior-tvåbäddsrum
Bodde på nov. 2024
Affärsresenärer
132 recension
5.0/5
Enastående
Publicerades 13 jan. 2025
One of my fav hotel whenever ive emergency work meeting or whatsoever 😊
Översätt
Svar från boendet: Thank you for your wonderful review and for sharing your positive experience. We are thrilled that we are one of your favorite hotels, especially for emergency work meetings or other occasions. Your perfect rating of 5 across all aspects, including surroundings, amenities, cleanliness, and service, is truly heartwarming and motivates us to continue delivering exceptional experiences.P/S: The picture that you loaded with your review, of gold beige shoes—those shoes are really smart looking and nice! .... perfect for an emergency work meeting 😊Yours Sincerely - The Management
MimieyZureen
Ancasa-våning
Bodde på nov. 2024
Familj
7 recension
4.2/5
Mycket bra
Publicerades 7 dec. 2024
Besttt, comfort , cleans for family member . Rate is good . Five star
Översätt
Svar från boendet: Thank you for sharing your valuable feedback. We are delighted to hear that you found our property comfortable, clean, and suitable for your family. It is wonderful to know that our service met your expectations and that you consider our rates to be excellent value.We also appreciate your detailed ratings and the kind words describing your experience as "five-star." Your score of 4.2 out of 5.0 is meaningful to us as we continuously strive to improve.Your review serves as an encouragement for our team to maintain the high standards you experienced, and we hope to welcome you back for an even better stay in the future.Yours Sincerely - The Management
rocktheworld
Superior-dubbelrum
Bodde på sep. 2024
Affärsresenärer
136 recension
5.0/5
Enastående
Publicerades 31 okt. 2024
Always my favourite hotel in Kuala Lumpur. Central location and friendly staff. Easy process for check in and check out. Clean and well maintained. Comfortable bed too.
Översätt
Svar från boendet: Thank you for your perfect 5/5 score and for making us your favorite hotel in Kuala Lumpur! We’re delighted to know you enjoyed our central location, friendly staff, and smooth check-in and check-out experience. It’s wonderful to hear that you found our rooms clean, well-maintained, and the bed comfortable.We look forward to welcoming you back for another exceptional stay soon!Yours sincerely - The Management
Wai Mui
Superior-tvåbäddsrum
Bodde på feb. 2025
Familj
1 recension
4.7/5
Otroligt
Publicerades 5 mars 2025
Always used this hotel as it is walking distance to Petaling Street with many good food around. This hotel is very centrally located.
Översätt
Svar från boendet: Thank you for your continued trust in our hotel and for sharing your experience. We are delighted to know that our central location, within walking distance to Petaling Street and its many dining options, has been a key reason for your repeated visits.Your excellent ratings, especially for cleanliness and service, are truly appreciated. We strive to maintain a comfortable and welcoming environment for all our guests, and it is rewarding to hear that our efforts meet your expectations.We also acknowledge your rating for amenities and will continue working on enhancing our facilities to provide an even better experience. Your feedback is invaluable in our ongoing improvement efforts.We look forward to welcoming you again and ensuring another pleasant stay.Yours Sincerely - The Management
Kamarulzaidi Zaini
Ancasa-våning
Bodde på sep. 2024
Par
30 recension
4.0/5
Mycket bra
Publicerades 6 okt. 2024
The room that we stay is great, facing merdeka 118 is a bonus for us
Översätt
Svar från boendet: Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your stay and that the view of Merdeka 118 was a bonus for you.We appreciate your positive feedback on the surroundings, amenities, cleanliness, and service. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.Yours sincerely - The Management
Gästanvändare
Superior-tvåbäddsrum
Bodde på jan. 2025
Par
3 recension
4.0/5
Mycket bra
Publicerades 21 feb. 2025
We stayed at this hotel for four nights. We went all round the city area to look for the attractions such as Genting highland by taking the LRT/MRT/ Buses .It's very convenient. The location of this hotel is excellent. The only thing we are disappointed is the Aircon temperature can't be adjusted. It's very very very cold.
Översätt
Svar från boendet: Thank you for taking the time to share your experience. We are pleased to hear that you found the hotel's location to be excellent and that it provided convenient access to the city's attractions, including Genting Highlands, via public transportation. Ensuring a strategic and accessible stay for our guests is something we continuously strive for.We appreciate your feedback regarding the air conditioning. We regret that the temperature could not be adjusted to your preference, and we understand how this could have affected your comfort. Our team will look into this matter to ensure that necessary adjustments or alternative solutions are available for future guests.Your 4/5 rating across all aspects, including surroundings, amenities, cleanliness, and service, is greatly valued. We will continue to enhance our offerings to provide an even better experience.We hope to have the opportunity to welcome you again and provide a more comfortable and seamless stay.Yours Sincerely - The Management
Faffina
Superior-dubbelrum
Bodde på jan. 2025
Par
3 recension
5.0/5
Enastående
Publicerades 2 feb. 2025
Overall stay was amazing. Great view, good and friendly front desk, very responsive staff as we had problem with our hot shower- they came to fix it inmediately, great location near petaling street and pasar seni. They even provided luggage storage after check out. It was near train station (plaza rakyat) as well. recomended!
Översätt
Svar från boendet: Thank you for your wonderful feedback and for awarding us a perfect rating! We are truly delighted to hear that your overall stay was amazing and that you enjoyed the great view, convenient location, and attentive service from our team.We especially appreciate your kind words about our front desk team’s friendliness and our staff’s prompt response in addressing your hot shower issue. Ensuring our guests' comfort is always our priority, and we’re glad our team could assist you promptly.Additionally, we’re pleased that you found our location convenient, being near Petaling Street, Pasar Seni, and Plaza Rakyat station. It’s also great to know that our luggage storage service added extra convenience to your trip.Thank you for your recommendation and perfect rating! We look forward to welcoming you again for another excellent stay.Yours Sincerely - The Management
Gästanvändare
Superior-tvåbäddsrum
Bodde på dec. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 25 jan. 2025
This is an honest review from me and my friend who stayed in AnCasa on the 17th of January until 19th of January.  When we entered the room, there was very strong smell of cigarette smoke, we stayed in level 6 and that level/room suppose to be smoke-free level/room. My friend had a sensitive nose and she cannot stand the smell of smoke so she called the receptionist and complaint about it.  Waited for less than 10 minutes, 1 staff came and bring spray to get rid of the odor, he said in case the room stil got smell, can ask the receptionist to change room. So we waited-the smell gone after that. So we just stayed in the same room. FYI, the staff came in with shoes untill the bed area, not sure whether this is normal but wearing shoes in someone bedroom is not normal for us(We dont make any complain about this). 2nd issue was the light in our toilet was not working. Initially it is working, around 8pm, the light is not working already. So this is it, our honest review for our stay is only average but Still, this hotel staff is friendly, the staff at the entrance is very friendly to us. We can say the location is strategic as it is surrounded by facilities such as UTC, guardian, watson, petaling street and many other attractions area.
Översätt
Svar från boendet: Thank you for sharing your honest feedback. We appreciate your perfect review score and are pleased to hear that our team’s friendliness and the hotel’s strategic location contributed positively to your experience.We regret the inconvenience caused by the cigarette odor in your room, especially since it was designated as a smoke-free area. It is reassuring to know that our staff responded promptly and managed to resolve the issue. Your observation regarding footwear in the room is noted, and we will review our procedures to ensure better adherence to guest expectations. Additionally, we apologize for the issue with the bathroom light and will have our maintenance team look into it to prevent recurrence.Your detailed feedback is valuable in helping us improve, and we truly appreciate your kind words about our team and the hotel’s surroundings. We hope to have the opportunity to serve you again.Yours Sincerely - The Management
Wan Jin
Superior-tvåbäddsrum
Bodde på dec. 2024
Res med vänner
3 recension
5.0/5
Enastående
Publicerades 12 jan. 2025
Nice location ! Very near to petaling street and REXKL and even some of the shopping malls and tourist attraction. Walkung distance ! Will stay here again. However, for the bathroom, our drainage system for the shower is stuck. And the water pressure is not enough. Others are quite good.
Översätt
Svar från boendet: Thank you for your wonderful feedback and perfect rating. We are delighted to hear that you enjoyed our excellent location, close to Petaling Street, REXKL, and various shopping malls and attractions within walking distance. Your kind words about our surroundings, amenities, cleanliness, and service are greatly appreciated.We sincerely apologize for the inconvenience caused by the drainage issue in the shower and the low water pressure. Please be assured that our maintenance team will look into these matters immediately to ensure improvements are made.Your support means a lot to us, and we are grateful for your intention to return. We look forward to welcoming you back in the future and providing an even better experience.Yours Sincerely - The Management