Ascott Kuala Lumpur

We are two families of 7pax going for a weekend overnight outing. We checked in an Airbnb with 4.95 rating and to our horror the place smells like sewerage, human waste in toilet bowl, curtain falls of rail, stained bedsheet etc all the horrible things you can think of. It was a nightmare, definitely not a 4.95 experience. We left the place in disgust and in the hurry to find new place to stay, by luck we found this gem online. Mind you we stayed in many of the 4-5* hotels in the kl golden triangle area and i don’t know why we never thought of Ascott KL even though we frequent Ascott Penang. The other hotels were good, but for the size of my company, this place is perfect! Some may say the design is from the last season, but we don’t mind it at all. Its clean, has great facilities, spacious, absent from foul odour even in the toilet. That’s all we ask for! Shoutout to the team especially Ms Shahira who listens to our story sympathetically and went above and beyond to turn our disastrous day back into an enjoyable one. We’d probably return soon!

The environment and the rooms are clean and well maintained.

Good experience with my kids

Apartment is large and spacious. But furniture and amenities are run down and old. My last visit in June 2022 is still fine but the stay this time is bad. Fridge is leaking and cannot even close properly. Aircon in one of the bedroom is also not functioning properly. Very disappointed in the brand of Ascott which was the highest class of their brand. Will not be staying at Ascott KLCC anymore.

Perfect location! Big Apartment Room! Very friendly hotel staff. Nice roof top pool! All in all a great and amazing stay at Ascott of you plan to come with your family.

Location for the property is good. However, we go a unit where Aircond is not that cold, after we feedback to the front deck, they arranged another unit for us, and the residence manager come personally to our room for apologies