Furama Bukit Bintang, Kuala Lumpur recensioner

Svar från boendet: Hi Harry,Thank you so much for your fantastic 10/10 review! We're overjoyed to hear that everything from our amenities and cleanliness to service and location made your stay a great one. Knowing that you enjoyed the shopping, movies, and lively busking around Bukit Bintang makes us even happier!We can’t wait to welcome you back for another amazing stay see you again soon! 😊Warm regards,Genevieve Furama Bukit Bintang

Svar från boendet: Hi Ms Linda,Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our excellent location and friendly reception staff.However, we’re very sorry to hear about the issues you experienced with the air-conditioning, in-room phone, and lack of porter assistance during your check-out. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with the relevant teams to address these concerns promptly and ensure we improve our service standards.We value your loyalty and hope to have the opportunity to welcome you and your family back for a much better experience in the near future.Warm regards,Genevieve Furama Bukit Bintang

Svar från boendet: Dear Valued Guest,Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our prime location within walking distance to Berjaya Times Square, Plaza Tuah 1985, and Bukit Bintang.We’re glad you found the hotel well-maintained and appreciated our buffet especially the Indian dishes and must-try half fried eggs and omelette! Your compliments mean a lot to our kitchen team. We also appreciate your understanding about the busy lifts in the morning and will continue to work on making your stay even better.We can’t wait to welcome you back to Furama Hotel Bukit Bintang for another fantastic visit!Warm regards,GenevieveFurama Bukit Bintang

Svar från boendet: Hi Mr Lim MF,Thank you so much for your wonderful recommendation! We’re thrilled to hear that you found Furama Hotel Bukit Bintang to offer great value for both business and leisure travelers. It’s our pleasure to provide comfort, convenience, and a true touch of Malaysian hospitality during your stay. We look forward to welcoming you back for another memorable experience soon!Warm regards,Genevieve Furama Bukit Bintang

Svar från boendet: Dear Valued Guest,Thank you for staying with us and for sharing your feedback. We’re truly grateful you took the time to let us know about your experience. We understand the preference for bottled water and would like to share that we’ve introduced water dispensers on each floor as part of our sustainability efforts to reduce plastic waste. We appreciate your understanding and support of our eco-friendly initiatives.We’re sorry to hear about the Wi-Fi connectivity issue and will have our team look into it to ensure a better experience moving forward. We hope to welcome you back soon and provide an even more comfortable and seamless stay.Warm regards,GenevieveFurama Bukit Bintang

Svar från boendet: Hi Sir,Thank you so much for choosing to stay with us again. We're truly honoured to have welcomed you for the 6th time! 💛 It’s wonderful to hear that you enjoyed our central location and that we could fulfill your request for a room facing the iconic Petronas Twin Towers those views never get old! We appreciate your kind words about the spaciousness of our Executive Room and the value it offers. At the same time, we sincerely thank you for your feedback regarding the breakfast variety and lift availability during peak hours. We understand how this can affect your experience, and please know that we’re actively reviewing ways to improve both areas for greater guest comfort.Your continued support means the world to us, and we can’t wait to welcome you back again. Hopefully with some fresh improvements to surprise you next time! 😊Warm regards,The Management TeamFurama Bukit Bintang

Svar från boendet: Hi Sir,Thank you for your continued support and for choosing to stay with us on multiple occasions we truly appreciate your loyalty! 💛 We're delighted to know our location near Lalaport continues to be a highlight of your stay.We’re very sorry to hear that aspects of your recent experience fell short of expectations, and we genuinely value your detailed feedback. We understand how important a peaceful environment is for our guests, and your comments regarding noise disturbances and comfort in the room have been noted. Please rest assured, we will work closely with our team to address these concerns and reinforce respectful behaviour among all guests to ensure a more restful stay for everyone.Regarding the self-check-out kiosks and lobby staffing during peak hours, we sincerely apologize for the inconvenience and will review our processes to improve the efficiency of our service. We also appreciate your observations about the room condition and pathway access, and we are actively exploring ways to enhance the overall guest experience.Thank you again for bringing these matters to our attention. Your feedback plays a crucial role in helping us improve, and we truly hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,The Management TeamFurama Bukit Bintang

Svar från boendet: Hi Ms Shwe Yee,Thank you so much for taking the time to share your experience with us! We're thrilled to hear you enjoyed our central location, the spaciousness of the room, and our express check-out service. We're glad that made things easier for you! 😊We truly appreciate your feedback on the breakfast variety and are happy you found the options satisfying. However, we’re very sorry to hear about the concerns regarding cleanliness and the coffee machine. Rest assured, your comments have been shared with our F&B and housekeeping teams for immediate attention and improvement.We also apologize for the delay in setting up the extra bed and the lift congestion during peak hours. Your experience is important to us, and we’re continuously working to enhance guest comfort and efficiency. We hope to welcome you back again soon for a smoother and more memorable stay! 💛Warm regards,The Management TeamFurama Bukit Bintang

Svar från boendet: Hi Mr Ivan,Thank you for your lovely feedback! 😊 We're glad you enjoyed our very good location and the variety of delicious food options around the hotel. We look forward to welcoming you back to Furama Hotel Bukit Bintang for another great stay soon!Warm regards,GenevieveFurama Bukit Bintang