Berjaya Times Square Hotel, Kuala Lumpur

Overall Experience We had a great stay at the Berjaya Times Square Hotel, enjoying the comfortable rooms and convenient location. Room and Amenities The room was clean and cozy, but the water bottle provided was quite small. Perhaps consider larger bottles or offering refill options? Service and Staff The staff were friendly, but there was an issue with promised discounts. We were told there would be discounts on bowling and some activities, but when we presented our card, the discounts weren't applied. A quick clarification would have been appreciated. Location and Accessibility The hotel's location in Times Square was fantastic, with plenty of dining and shopping options nearby. Value for Money Overall, the hotel provided good value, but the issues with discounts and water bottle size slightly impacted our experience. Recommendation We would still recommend this hotel to others, but perhaps with a note about verifying promotional offers.

Cleanliness can be improved with many unclear ice cream left over wrappers on top of the windows a the bathroom. The water heater is old, dirty, and rusty and should be replaced immediately. The TV seems to lose signal frequently. Call the operator and was informed by the operator that it is normal when there is rain happening. Never expected such an honest reply from the hotel staff. So meaning if outside is raining, you can forget about watching TV in the room. Breakfast is below average without sausages, 2 side stations not open when I am are there at 9.30am? Seriously? Photos of the family room are showing bunk beds, but apparently, when we went into our room, we were given a connecting room, a separate room with 2 single beds. Ask for the late check out extension, and the front office agreed until 1pm. When back from shopping, they decatived my key room card at 12.30 pm so I am unable to go back to the room. Overall, below average experience and for such premium rates that I have paid for. Don't think I will recommend it and stay in this hotel when in Kuala Lumper again. Only good thing is the location when I can walk over to the coach pickup point for the trip back Singapore.

We travelled to KL by coach and this is 1 of the drop off point. Hotel is also next to a mega mall albeit the mall is a bit old but there is an indoor theme park at level 5. Cost for 2 adults and 2 children into the park is RM250 with unlimited rides. Check in to the hotel was a breeze. As we were early, we waited for about 5 minutes for the receptionist to receive instruction that the room was ready. To our delight, we were upgraded to club 2 bedroom suite. The deco was dated but it’s pretty clean. The shower head at 1 of the bathtub was leaking so we skipped using that since there is another area for shower. Even though the breakfast is vegetarian, but the spread is quite extensive and yummy. Love the roti canai and the curry! Will definitely recommend to everyone!