Berjaya Times Square Hotel, Kuala Lumpur

I checked in late, around 0030, reception table staff was so efficient. the most impressive part was the readiness of the room. Air conditioning and lighting were all ready! to praise the security guards as well, helpful in telling the locations accurately. Location of the hotel is absolutely convenient. TO KLCC, KL TOWER, even finding DURIAN, all easy job.

We enjoy the stay and the location Thank you for the room upgrade 😊

We reached in the early evening and the hotel told us that the room I booked wasn’t ready, so they upgraded us to another room! It had a very good view. Thanks!

Very bad. Not worth the price. Lobby, elevator looks grand. Once open my room door, DISAPPOINTED Musty smell, looks so old. Wooden cabinet drawer smells. The only plus point is spacious but because it gives me an old looking and musty smells, I stay on my bed only. Bathroom looks so grand but a lot of problems. Basin tap water pressure so high. Everytime wash hand, my clothes wet. Bath tub forever cannot fill up. I sit inside the tub for 1 hr, water level can't even cover my legs. Shower head water pressure very low. Hot water system bad. More than 15mins also water not hot. 😠 But on the check out morning suddenly the shower head water pressure nice and hot🥺 The room comes with buffet breakfast. Why restrict all your guest to be a vegetarian? What is the meaning of buffet? Overall my experience is bad. I definitely will not come back again. For your info, my friend staying in a 2 bedroom suite. The 2 wooden chairs in the suite have a loosely hanging leg. The hotel still did not remove it. Lucky we notice. Otherwise if old ppl sit on it and fall down, how? Is the hotel going to be responsible? Is a MUST for the hotel to REFURBISH.

Cleanliness can be improved with many unclear ice cream left over wrappers on top of the windows a the bathroom. The water heater is old, dirty, and rusty and should be replaced immediately. The TV seems to lose signal frequently. Call the operator and was informed by the operator that it is normal when there is rain happening. Never expected such an honest reply from the hotel staff. So meaning if outside is raining, you can forget about watching TV in the room. Breakfast is below average without sausages, 2 side stations not open when I am are there at 9.30am? Seriously? Photos of the family room are showing bunk beds, but apparently, when we went into our room, we were given a connecting room, a separate room with 2 single beds. Ask for the late check out extension, and the front office agreed until 1pm. When back from shopping, they decatived my key room card at 12.30 pm so I am unable to go back to the room. Overall, below average experience and for such premium rates that I have paid for. Don't think I will recommend it and stay in this hotel when in Kuala Lumper again. Only good thing is the location when I can walk over to the coach pickup point for the trip back Singapore.

I love the room! So spacious and clean ! With big bathtub and rain shower! Location is good too, below there are restaurants and shops to go! Breakfast buffet is a decent too. This place is very kid and family friendly ! Super nice view from the hotel too! Definitely my first choice hotel if I come to KL 😍