M Resort & Hotel Kuala Lumpur

Bringing our little one for her first staycation and it is amazing! She was so excited, had her own baby cot, having lot of fun at the pool and kids room. The breakfast buffet offer quite a lot of options as well. This is a baby friendly hotel and we will definitely revisit ❤️😊

The staff were super friendly, the atmosphere was cozy, and the hotel had great privacy. The room was really comfortable with good soundproofing. Lots of families with kids were staying here, and overall, it was a great place and satisfied with it! 😊

The facilities in M Resort hotel are great. Front Desk the staff name as Bella, was provide her professional of service and always be very friendly.

M Resort & Hotel Kuala Lumpur offers a luxurious and serene retreat with spacious, well-designed rooms, excellent dining options, and top-notch amenities, including a swimming pool with a water slide, a spa, and a gym. Families will appreciate the kid-friendly facilities, while business and leisure travelers will enjoy the professional service. The staff are highly praised for their hospitality. Overall, it's a great choice for a relaxing and comfortable stay.

Extremely Disappointing Stay – Definitely Not a 5-Star Hotel! I had booked a 3-day, 2-night stay at this hotel, specifically requesting a quiet room, NOT a corner room. However, during check-in, I was assigned a corner room on the 1st floor—completely ignoring my request. That was just the beginning of a nightmare stay. On the second night, around 10 PM, a loud, obnoxious party started right below my room. The noise was unbearable—music blasting, vibrations shaking the floor, and people shouting. It felt like I was staying in a club, not a hotel! I immediately called the front desk, and the staff casually dismissed my complaint, saying the event would "end soon." An hour passed (11 PM), and nothing changed. I called again, and they gave the same excuse, claiming they would ask them to lower the volume. Guess what? Nothing happened. By midnight (12 AM), the party was STILL blasting, and this time, the front desk didn’t even bother picking up my calls! At 12:18 AM, completely fed up, I had to go downstairs myself. Only then did the duty manager finally speak to me—and his response was shocking: "The event will last until 2 AM." Excuse me?! Is this a hotel or a nightclub? How can you expect guests to rest with this level of noise until 2 AM?! I had specifically requested a quiet room, yet I was placed directly on top of an event hall. Absolutely ridiculous and unacceptable for a so-called "5-star hotel." Worse still, the duty manager did nothing to help. His brilliant solution? "Write an email to the hotel." Seriously?! That’s how you handle guest complaints at midnight?! Only after I insisted on a solution did another staff member suggest moving me to another room on the second floor—at the opposite end of the hotel. By the time I finally got some peace, it was nearly 12:45 AM. And what did I get? A quiet room, yes—but with NO VIEW. So much for a comfortable stay. To make things worse, even days later, I received NO official response from the hotel regarding my complaint. ZERO accountability, ZERO professionalism. Other issues? Swimming pool was extremely slippery—an accident waiting to happen. Overall service was nowhere near 5-star standard. M Resort and Hotel KL does NOT deserve a 5-star rating. Their service is a joke, and they clearly prioritize events over paying hotel guests. If you actually want to rest during your stay, stay FAR AWAY from this hotel. Final rating: 1/5 stars. Would never return, and definitely do NOT recommend.

The hotel is new and well-maintained, with clean rooms and modern amenities. It is also kid-friendly, featuring a kids club where my daughter had a great time playing. And also a thoughtful birthday cake arranged for my daughter’s birthday, which made the occasion extra special. However, there were some drawbacks. The soundproofing in the rooms was quite poor—we could clearly hear sounds from the next-door room, especially when they used the water tap, additionally noises from the room above were quite loud at times, which was a bit disruptive and we didn’t managed to rest well. The breakfast selection felt limited, not as many varieties as we expected. Overall, is a nice, clean and kid-friendly hotel.