DeFace Platinum Kuala Lumpur

Hotelnya nyaman, bersih dan pelayanannya bagus. Perfect!

上下電梯太久了！

This is not a hotel, more like a Airbnb . Food way overpriced and terrible. Service in all areas, terrible. Whole place is overcrowded and you will spend your time either waiting for a lift or in one . DO NOT RECOMMEND. Stay elsewhere,,,, anywhere else

This was our second stay at Deface Platinum Suites. The first was one night enroute to Bangkok, we loved the hotel so much we went back for 4 nights last week. It is centrally located only a 10RM Grab ride from most attractions. This time we booked a room with tower views. Not the Petronas towers but KL Tower and Merdeka 118 Tower (now the tallest in KL) So pretty, when lit up at night. For a stunning view of all the towers you can enjoy the pool deck. I enjoyed morning and evening swims for different views. The rooms are spacious and well equipped. No room safe though, which made me a little uncomfortable but everything was fine. Rooms are cleaned daily if you turn on the green clean room light. Be aware you must leave a 500RM security deposit. This was made clear on our booking and having stayed before I was prepared with a $100 note which made for a smooth check in. The delays checking in seemed to be people who were not aware of this. Food at the hotel is expensive. We ate there on arrival as we had been up since 3am. It was a good sized portion though and tasty. At 80RM per person for breakfast, we gave it a skip and had breakfast at the Hilton instead where we paid 89RM for 2.

Cheap chinese hotel with cost cutting everywhere. There is zero customer facing service it is all done through watsapp and the cleaning staff do nothing. They dont even speak english. They disrespect the guests and dont do anything correctly

1 star service I requested for airport transfer, payment by card. They quoted me 150 MYR. What came was a taxi which I can book over grab for less than half the price! I made payment at the receptionist counter before leaving in front of the cab driver. On the journey I told the driver about the payment and he was surprised because the text he received about the booking said payment in cash! We called the hotel who agreed to pay the driver, but the driver called me after stating hotel said they has refunded the amount back to me! I called the hotel not to refund me and pay the driver instead as agreed; but they had made the refund so they will charge me again and take 50MYR as processing fee. This is not fair to the driver!! It has been more than 1 day since I am back and the poor taxi driver has yet to be paid! Hotel contacted the taxi company to pick me up yet now they claimed they don't have the phone no. This is not a 5 star hotel! No amenities inside the room, very understaffed, and now we know incompetent staff too!