Jalan Walter Granier, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 55100, MalaysiaVisa hotellinformation
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Gästrecensioner
4.4/5
Mycket bra
991 recension
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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.1
Service4.3
Renlighet4.3
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Near mall(12)
Negativa recensioner(31)
kittingkitty
Deluxerum
Bodde på sep. 2024
Annat
198 recension
1.5/5
Publicerades 17 okt. 2024
Bra läge. Men mycket strikt personal, känner lite press vid in- och utcheckning. Men de är faktiskt ingen skada kanske de bara råkar ha en dålig dag den dagen.
KälltextÖversatt av Google
Svar från boendet: Kära Ms. Kittingkitty, Hälsningar från Hotel Royal Kuala Lumpur! Tack för att du tog dig tid att dela med dig av din feedback. Vi är glada att höra att du gillade vårt läge. Vi ber uppriktigt om ursäkt för det intryck som vår personal gav under din in- och utcheckning. Det är viktigt för oss att alla gäster känner sig välkomna och bekväma, och jag beklagar att vi kom till korta i ditt fall. Din förståelse för situationen uppskattas, och vi kommer att se till att ta itu med detta med vårt team för att förbättra vår tjänst framåt. . Vi hoppas att få möjligheten att välkomna dig tillbaka och ge dig en trevligare upplevelse. Med vänlig hälsning,Rhusdi RashidHotel ManagerHotel Royal Kuala Lumpur
Anonym användare
Deluxerum
Bodde på maj 2024
Res med vänner
43 recension
4.2/5
Mycket bra
Publicerades 11 juni 2024
Läget är bra. Foto bifogat är utsikten från mitt rum. Om du kör bil har detta hotell ingen källare eller gratis parkering för gäster. Bemannad parkering kostar RM30,00 per parkering, inte 24 timmar
KälltextÖversatt av Google
Svar från boendet: Greetings from Hotel Royal Kuala Lumpur!It was our pleasure to have you with us.Hope to see you again in near future.Appreciate your review towards Hotel Royal Kuala Lumpur.Should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you.Warm Regards,Rhusdi Rashid,Hotel ManagerHotel Royal Kuala Lumpur
HowIFeel
Deluxerum
Bodde på feb. 2025
Affärsresenärer
19 recension
3.7/5
Publicerades 4 mars 2025
Fast check in using passport, assigned low floor that facing apartment room can be seen clearly.
Stains on pillow cover and bed sheets which was to all the rooms we booked, toilet look clean but smells bad, towels looks fine but smells bad that we didn’t dare to use, night time hotel exterior look so dark and spooky.
Other than that location is good, a stone throw away to metro, shopping and eateries.
It’s time the management team do some upgrade on hotel outlook and changing pillows and bedsheets.
Översätt
Svar från boendet: Dear Mr / Ms HowIFeel,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We're glad to hear that you found our check-in process efficient and appreciated our convenient location near the metro, shopping, and eateries.However, we sincerely apologize for the issues you encountered with the room assignment, linens, and overall hotel ambiance. Cleanliness and guest comfort are our top priorities, and we will address these concerns with our housekeeping and management teams to ensure improvements are made. Your suggestion regarding upgrades is valuable, and we appreciate your honest input.We hope to have the opportunity to provide you with a much-improved experience in the future. The ManagementHotel Royal Kuala Lumpur
DavidCheong
Deluxerum
Bodde på dec. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 29 jan. 2025
Firstly the receiptionist is kind and generous. The room is spacious and clean. Location is convenient where most shopping mall is at walking distance.
The room windows view is just nice where you have a good views of tower nearby. MRT passing by.
Översätt
Svar från boendet: Dear Mr. David Cheong,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience with us. We're delighted to hear that, you had a great stay and appreciated our kind and generous receptionist. It’s great to know you found the room spacious, clean, and with a pleasant view. We're also glad our convenient location made it easy for you to explore nearby shopping malls and enjoy the city.We can't wait to welcome you again for another wonderful stay.Best Regards, The ManagementHotel Royal Kuala Lumpur
Marwan Alzou’bi
Deluxerum
Bodde på dec. 2024
Familj
3 recension
3.5/5
Publicerades 31 jan. 2025
The hotel location is good, service just ok , room internet not so good , breakfast not so well
Översätt
Svar från boendet: Dear Mr. Marwan Alzou’bi,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience with us. We're glad to hear that, you enjoyed our convenient location. However, we apologize for the issues you experienced with the service, room internet, and breakfast. Your comments are important to us and we will address them with our team to ensure improvements in these areas.We appreciate your input and hope to have the opportunity to provide you with a better experience on your next stay.Best Regards, The ManagementHotel Royal Kuala Lumpur
Afzal Khan Aslam
Executive Deluxe-rum
Bodde på dec. 2024
Ensamresenärer
1 recension
4.7/5
Otroligt
Publicerades 5 jan. 2025
One of the best locations to be in KL - Bukit Bintang area Superb view of KL skyline .
Staffs were friendly , very helpful - and I need to mention here two of them , namely Rafeeq & Sharipah who'd attended to my check-in and check-out . Both were very professional in their dealing with the guests - so does the other reception counter staffs .
A very clean room - tidied daily during your stay there .
MRT stations , good F&B outlets , shopping malls were all within walking distance .
Overall , a very good hotel . Will definitely be here again on my next trip to KL .
Thank you Hotel Royal !
Översätt
Svar från boendet: Dear Mr. Afzal Khan Aslam,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for sharing your experience with us. We are thrilled to know that you had such a wonderful experience staying with us at Hotel Royal Kuala Lumpur. It’s great to hear that, you enjoyed our prime location in Bukit Bintang and the superb view of the KL skyline.Your kind words about our staff, especially Mr. Rafeeq and Ms. Sharipah, mean a lot to us. We will be sure to pass along your compliments, they will be delighted to know they made your stay even more special.We’re glad you found the room clean and well-maintained throughout your stay and that the convenience of nearby MRT stations, F&B outlets, and shopping malls added to your positive experience.It was truly a pleasure to have you as our guest, and we look forward to welcoming you back on your next trip to Kuala Lumpur.Best Regards, Norizan YaacobGeneral ManagerHotel Royal Kuala Lumpur
Nopporn P.
Executive Deluxe-rum
Bodde på nov. 2024
Familj
8 recension
4.7/5
Otroligt
Publicerades 13 dec. 2024
The hotel location is excellent and very convenient for travelers (about 5 minutes from KL Monorail and Metro, at Bukit Bintan or the center of Kuala Lumpur.. The hotel staff are nice and helpful.. View from our hotel room is great.. Only recommendation is for the breakfast; no variety and not as good as a 4 stars hotel
Översätt
Svar från boendet: Dear Mr. Nopporn P,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location, convenient access to public transportation, and the great views from your room. It’s also wonderful to know that our staff made your stay more enjoyable.We appreciate your feedback regarding breakfast. We are constantly working to improve our services, and we will certainly take your comments into consideration as we look to enhance the variety and quality of our offerings.We hope to have the pleasure of welcoming you back to our hotel in the future.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
enze
Executive Deluxe-rum
Bodde på okt. 2024
Res med vänner
7 recension
5.0/5
Enastående
Publicerades 12 nov. 2024
The hotel staff has a good service attitude, the hotel is very clean, and the hotel room just happens to have such a beautiful view
Översätt
Svar från boendet: Dear Mr / Ms Enze,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for your kind words. We're thrilled to hear that, you enjoyed the service, found the hotel clean, and were pleased with the beautiful view from your room. It is always our goal to provide a comfortable and memorable experience for our guests. We look forward to welcoming you back for another stay.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Siti Sharaf
Deluxerum
Bodde på okt. 2024
Ensamresenärer
9 recension
4.5/5
Utmärkt
Publicerades 4 nov. 2024
The location of the hotel is excellence, walking distance to all tourist shopping attraction such as Lot 10 and Pavillion. Also only 1 minute walk to Bukit Bintang MRT and monorail. The room was big and comfortable. The breakfast was good and nice.
Översätt
Svar från boendet: Dear Ms. Siti Sharaf,Greetings from Hotel Royal Kuala Lumpur! Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that, you enjoyed our excellent location, with easy access to popular shopping spots like Lot 10 and Pavilion, as well as the nearby Bukit Bintang MRT and monorail stations. It's also wonderful to know that you found your room comfortable and that you enjoyed the breakfast.We truly appreciate your feedback and hope to welcome you back on your next visit to Kuala Lumpur.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Anonym användare
Deluxerum
Bodde på sep. 2024
Affärsresenärer
17 recension
3.5/5
Publicerades 22 okt. 2024
It’s located very strategic because located at centre of Bukit Bintang. Foods are not variety. Cleanliness also not so excellence in the room. Can’t switch on the light in the toilet. Poor routine maintenance.
Översätt
Svar från boendet: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur! Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Please be assured that, we will address these issues with our team immediately to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a more seamless experience next time.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Anonym användare
Deluxerum
Bodde på sep. 2024
Ensamresenärer
15 recension
4.0/5
Mycket bra
Publicerades 21 okt. 2024
Good location at center of shopping area, rooms are dated but clean. Staff are helpful and attentive to needs.
Översätt
Svar från boendet: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re pleased to hear that, you enjoyed our central location and found our staff helpful and attentive.We appreciate your feedback about the room decor, and we’re continuously working on updates to enhance our guest’s experience. We hope to have the opportunity to welcome you back in the future.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Dennis Wei Hao
Deluxerum
Bodde på nov. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 8 dec. 2024
Carpet a little bit sticky, overall are clean. Good service.
Översätt
Svar från boendet: Dear Mr. Dennis Wei Hao,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience. We're glad to hear that you enjoyed our service and found the overall cleanliness satisfactory. We apologize for the issue with the carpet and will make sure to address it to ensure a more comfortable experience in the future. We hope to welcome you back soon for another enjoyable stay.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
MChu
Deluxerum
Bodde på sep. 2024
Par
31 recension
5.0/5
Enastående
Publicerades 15 okt. 2024
The location is right in the centre of Bukit Bintang next to Lot10. A good place to stay will come back for sure.
Översätt
Svar från boendet: Dear Mr. Michael Tung Shie,Greetings from Hotel Royal Kuala Lumpur!Thank you for your wonderful review. We're thrilled to hear you enjoyed our central location in Bukit Bintang and had a great stay.We look forward to welcoming you back soon.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Anonym användare
Deluxerum
Bodde på sep. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 6 okt. 2024
Good hotel to stay, near the attraction places, clean hotel, lobby smells good, polite and friendly staffs, good services, except for parking. No parking space is provided for customers; it only has valet parking, which is very expensive. Because of no public parking, no choice; I request a valet, but I need to pay RM40 just because I arrived before check-in time around 12.++ p.m.
Översätt
Svar från boendet: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience. We're delighted to hear that, you enjoyed our clean accommodations, friendly staff, and the convenient location near local attractions. Your kind words about our lobby and services truly mean a lot to us.We sincerely apologize for the inconvenience you faced regarding parking. We understand that, the valet service can be costly, especially if you arrive before check-in time. We are continually looking for ways to improve our services and will take your feedback into consideration.We hope to welcome you back in the future, and please feel free to reach out if you have any further concerns or requests.Warm Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Chang Foong
Deluxerum
Bodde på aug. 2024
Ensamresenärer
3 recension
5.0/5
Enastående
Publicerades 9 sep. 2024
Location hotel situated nearby monorail bukit bintang.
Convenient during taking any public transport.
Surrounding available shopping mall and eating place. Environment hotel nice and clean. Great recommend.
Översätt
Svar från boendet: Dear Mr. Chang Foong,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for your wonderful review. We’re delighted to hear that, you enjoyed your stay with us and found our location convenient for accessing public transport, shopping, and dining. It’s also great to know that, you appreciated the cleanliness and environment of our hotel.Your kind words and recommendation mean a lot to us. We strive to provide a comfortable and enjoyable experience for all our guests, and feedback like yours motivates us to continue doing our best.We look forward to welcoming you back for another great experience.Best Regards,Rhusdi RashidHotel ManagerHotel Royal Kuala Lumpur