Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

I’m disappointed in this trip, the services and hotel is not up to 4 stars standard. The bed sheets and towels have stained, this is unacceptable. Poor sound insulation.

**Disappointing Stay – Poor Cleanliness and Maintenance** The room and hallway had a very unpleasant odor that was hard to ignore. The smell was persistent and made the stay uncomfortable. Additionally, the housekeeping service was inadequate—the room was not cleaned properly, and basic necessities were not replenished unless requested daily. While the hotel’s location is convenient, the overall experience does not reflect a 4-star standard. Given the lack of cleanliness and poor service, the stay was not worth the price paid.

I had a wonderful stay at Swiss Garden Bukit Bintang. The hotel is very comfortable and clean, with a cozy and well-maintained room. The toilet was spotless, and the overall ambiance made the stay truly enjoyable. One of the best things about this hotel is its location — it's very close to shops, restaurants, and popular attractions. It's definitely a hotspot for tourists, making it a convenient place to stay whether you're in Kuala Lumpur for shopping, sightseeing, or food hunting. The receptionist was extremely friendly and helpful throughout the stay, which made the experience even better. Breakfast was great with a good variety of food to choose from. Overall, I highly recommend this hotel for anyone visiting Kuala Lumpur. You won’t be disappointed!

Clean room and bedroom! The shampoo provided is really nice, love the peppermint smells. Had their bread buffet, not many choice but overall the food is nice and tasty. Will come for second stay. Walking to Stadium Merdeka for concert, not a problem. Good!

Clean. Very good service. Variety of breakfast. Near at attractive places. Very busy road.

I love stay at the hotel, clean and convenient to wherever I want to go. The staffs are very friendly  and patient