Sheraton Kuching Hotel recensioner

The service was excellent. Jessica invited me to have breakfast at the Club as my birthday gift from the hotel.  The not so good part was the shower place. The drain is very slow which flooded every time I take shower, felt a little bit dirty.

Sheraton Kuching is a wonderful hotel for families, offering a comfortable and enjoyable stay. The rooms are spacious and well-appointed, providing plenty of space for families to relax. The hotel also features a variety of family-friendly amenities, including a beautiful pool and great dining options. One of the highlights of our stay was the exceptional service from all the staff, very helpful qnd we did enjoyed our time here. Thank you Isaac at the reception. Assist me during check out. His friendly and professional service really made our experience memorable. Overall, Sheraton Kuching is a fantastic choice for families, with excellent service and a welcoming atmosphere! The room is sooo nice, the housekeeping also very clean! Oh surely will repeat again. Tq.

Overall stay was pleasant. Staff are friendly and some restaurants within the hotel were not bad. The lightning design in the room was good which provided a comfy and cozy feeling. Only some wear and tear in the room which may due to cleanliness problem. Will stay again next time.

Relatively newly built and great location where it's near the city centre. Many popular restaurants, eateries, and coffeehouses are within walking distance. There is also the Sarawak waterfront nearby which makes for a good tourist walk. There are 3 restaurants and 2 bars at this property and the rooftop bar is called Tabby Bar with a very comfortable and cooling vibe at the top (L23). This is also one of the tallest properties around the area, providing for a very good view across the city, with the gym and pool being at L23 as well, which is amazing. Just a minor hiccup, the pillow covers replaced by housekeeping had a little bit of a damp and stale smell to it which was unfortunate. Apart from that, all else was perfect - would definitely recommend a stay here.

We stayed at Sheraton Kuching Hotel for a family trip from 30th October to 2nd November 2024, and it was also a special occasion to celebrate our anniversary. The hotel made our stay memorable by providing complimentary decorations and two slices of cake for our anniversary, which was a thoughtful gesture. They also arranged an early check-in for us, which we greatly appreciated. The breakfast was decent, but there’s still room for improvement in the quality of the food. Overall, it was a pleasant stay, and we’re grateful to the hotel management for their efforts to make our celebration special.

Recommend this hotel, clean, convenient, and have a good view, my grandma likes it a lot. Will plan our holiday to stay again.

Strategic location, had a comfortable stay. Breakfast was not bad. Rooftop pool and gym have wonderful view.

Will surely come back again for a day or two stay at Sheraton. Everything there was tip top. Services was excellent, room etc. Everything u need is all there. Will surely recommend to my friends and family.

How was Sheraton Hotel Kuching and if that’s the question, it would be… CONS: 1. Bedsheet Stains: This was a big disappointment. Finding stains on the bedsheets really diminished the comfort and luxury I expected from a Sheraton. 2. Messy Room: Although the room appeared tidy at first glance, it lacked the meticulous attention to detail you’d expect from a 5-star hotel. It simply wasn’t up to Sheraton’s standard. 3. Incomplete Room Amenities: Certain essentials like body wash were missing, which was inconvenient and something I wouldn’t expect to encounter at a hotel of this caliber. 4. Long Response Time from Guest Services: There was a frustrating delay in getting a response from guest services. Waiting for a long time to have a simple query answered negatively impacted the overall experience. 5. Room and Main Entrance Lacking Sheraton Quality: The room itself, along with the main entrance, felt quite underwhelming. Neither conveyed the typical Sheraton luxury I had anticipated. PROS: 1. Good Breakfast Spread: The breakfast had a good variety, although it carried the usual Marriott tastes, which didn’t particularly stand out. 2. Great Location: The hotel’s location in the heart of Kuching was perfect for exploring the city and easily accessing local attractions. 3. Friendly Reception and Staff: The receptionist and guest assistants at both the main entrance and restaurant were welcoming and helpful, providing excellent service during my stay. Overall, while there were some positive aspects, I found the overall experience to be lacking in key areas that are expected from a Sheraton property. I hope they address these issues to improve the guest experience in the future.

Reached hotel at 11pm with ultimate disappointment. I booked deluxe 2 double bed room for 3 adults, given the impression that it’s 2 queen size bed as seen on the app (we came with 4 adults and 1 baby thinking to include the last adult during check in). After I checked in, I realised that I was given 2 super single bed instead. Everything in the room was in 2s (towels, pillows, water etc). Hotel told me that their double beds are all super single size which was not what I saw in the pic during booking. Eventually hotel gave me an extra bed FOC “on goodwill”. I would like to emphasized that the extra bed is not FOC, I already paid for it, as the booking is for 3 adults. Hence it wasn’t free at all. All these caused some unhappiness for my family as these wasn’t expected from a 5 star hotel. And hotel manager told me that she understood my situation however there’s nothing they can do to. Not even upgrading my hotel rooms as my booking was through third party. I’m quite disappointment with the service I received. The help = no help. We had to squeeze through the 3 nights stay in the tiny room. Nonetheless, hotel housekeeping service is good and clean. Amenities and facilities are up to par.

**Review of Sheraton Kuching Hotel** I recently stayed at the Sheraton Kuching Hotel and had a pleasant experience overall. The hotel is well-located in the heart of Kuching, making it convenient for both business and leisure travelers. It's close to major attractions, shopping areas, and the waterfront, which adds to its appeal. The hotel's design is modern and sophisticated, with a welcoming lobby and well-maintained facilities. My room was spacious and comfortable, equipped with all the necessary amenities. The bed was particularly comfortable, ensuring a good night's sleep, and the room offered a nice view of the city. The staff at the Sheraton Kuching Hotel were courteous and professional. From check-in to check-out, the service was efficient and friendly. The concierge was helpful in providing recommendations for local attractions and dining options, which I appreciated. One of the highlights of the hotel is its dining options. The breakfast buffet had a wide variety of choices, catering to both local and international tastes. The quality of the food was excellent, and the restaurant staff were attentive and quick to accommodate any special requests. The hotel also has a well-equipped fitness center and a nice pool area, perfect for relaxing after a day of exploring the city. However, I did notice that some areas of the hotel could use a bit of updating, particularly in the corridors and common areas, which showed some signs of wear. Overall, the Sheraton Kuching Hotel offers a comfortable and convenient stay with good service and amenities. With a few updates, it could easily become one of the top choices in Kuching. **Rating:** 4/5

The rooms, the view, the hotel service incredibly good. Tq for the best hospitality. Will cone again here.

It is located at the heart of city, suitable for business travelers. The breakfast is nice taste with variety choices.

Great relaxing stay! Close to everything and a lot of great food places nearby. Clean hotel, great pool.