Astana Wing - Riverside Majestic Hotel

Location is good and also the view…………………………………………………………

"A comfortable, clean hotel room with a soft mattress. The view at the café during breakfast is attractive, with a waterfront view."

Drastic improvement of maintenance and housekeeping needed. This hotel is surely not a 4 or 5 star hotel. I checked in late at night and the rooms had no bath towels, no hand towels, no floor towels. This was rectified when I went down to the reception. However for the next 3 days, my towels were not replaced and in fact my smaller towels were taken away and never replaced. The washroom pattern is 1990s very spartan but clean.The aircon was not cool enough leading to a rather uncomfortable sleeping environment. If mine was the only room experiencing these issues, the hotel would be forgiven. But my group had total 5 rooms and all experienced the same issues. The location of the hotel is fabulous. The breakfast is good. The rooms are very good size and generally clean. The shower pressure is awesome. It is really a shame that the upkeep and software of this hotel just does not cut it. Built in 2018, the hotel looks like it was built in the 1980s. I am sad to report such bad reviews but it has been a disappointing stay especially when the price paid does not commensurate with the quality.