Astana Wing - Riverside Majestic Hotel recensioner

We chosed Astana Wing after after having a wonderful stay at Puteri Wing because reading a review that staying at Deluxe room will offer the best sunset view. We discovered to our dismay that not all deluxe rooms have that excellent sunset view. The checkin was slow. The room deco was dull & minimalist. There are no power outlet on both side of the bed just one. There is no towels provided upon checkin. In the morning we found out there are no shampoo & body wash provided.. just 3 body lotion (see picture) Will we recommend this hotel & repeat stay? Definately NOT.

The front desk staff is helpful, and you can also borrow an umbrella from LG desk during the afternoon walk. lots of car parking.

Location is good and also the view…………………………………………………………

Breakfast spread is very good. Location is superb. Walking distance to Carpenter Street, Top Spot Eating place. Juz directly opposite Waterfront.

view from hotel

"A comfortable, clean hotel room with a soft mattress. The view at the café during breakfast is attractive, with a waterfront view."

Large and comfy bed with excellent river view. Located near waterfront. Breakfast is good with food variety. Value for money.

Express my dissatisfaction with our recent stay at this hotel. Upon checking into Room 1521, we quickly discovered that the air conditioning was not functioning properly. Maintenance was called, but despite their efforts, the issue persisted. After waiting with no follow-up from reception, I had to visit the front desk personally to escalate the matter. We were then moved to Room 1029, but the air conditioning in this room was also inadequate, making it difficult for me to sleep due to the room’s warmth and the loud noise from the unit. Additionally, the air conditioning appeared to be leaking and emitted an unpleasant smell, which I suspect was due to a lack of maintenance. There were also other inconveniences during our stay. We found that the bathroom had issues with the plug, and both bath towels and hand towels were missing, requiring us to call and request them. Overall, this experience was disappointing, and I hope these issues can be addressed to ensure a better experience for future guests.

Drastic improvement of maintenance and housekeeping needed. This hotel is surely not a 4 or 5 star hotel. I checked in late at night and the rooms had no bath towels, no hand towels, no floor towels. This was rectified when I went down to the reception. However for the next 3 days, my towels were not replaced and in fact my smaller towels were taken away and never replaced. The washroom pattern is 1990s very spartan but clean.The aircon was not cool enough leading to a rather uncomfortable sleeping environment. If mine was the only room experiencing these issues, the hotel would be forgiven. But my group had total 5 rooms and all experienced the same issues. The location of the hotel is fabulous. The breakfast is good. The rooms are very good size and generally clean. The shower pressure is awesome. It is really a shame that the upkeep and software of this hotel just does not cut it. Built in 2018, the hotel looks like it was built in the 1980s. I am sad to report such bad reviews but it has been a disappointing stay especially when the price paid does not commensurate with the quality.

Best view in Kuching. Great location. Overall, my family enjoyed the stays throughout.

The hotel is very well located, in front of Waterfront so it is very easy to walk around. Very very centric. The breakfast is full of options, a very good one. The only problem that I got was during the check-in, I arrived at 3pm when the check-in is at 2pm onwards. The room was not ready and they made me wait for 1h more, once I got the room, they keys didn't open the door for three time so they took 1h more to fix the problem. After that, everything was smooth

Quite clean... with reasonable price. Moderate room size.

Nice view, easy access, offer with reasonable price..

Receptionist was more keen to answer phone ringing rather than serving guest standing infront of him that came waiting before the phone rang. Other than that, all were satisfied.