qiaojin1989
21 februari 2025
It is a real shame we flew all the way from London to this paradise island and when going to sleep, we realised our villa was positioned next to one of the island's generators that they turned on during the night, all night until 7.30am which is when it stopped. We went to bed the first night and the noise woke me up. I went to the bathroom and noticed the windows of the bathroom were vibrating. I filmed this. It was shocking. I could not sleep all night. The next day I reported this to Mahmoud, the resident Manager. He was very friendly. He explained the island was full and mentioned "it was probably the wind" what woke me up. I was so concerned we were going to have another sleepless night and unfortunately I was right. Second night, the noise woke me up again. I left the villa and walked to where the noise came from. I saw the generator making the super loud noise. I then walked to front desk ( it was 4.30am, how can I forget? ) There was noone there. I messaged Mahmoud, no reply. It was middle of the night after all. Day 3, I went to front desk and met with Mahmoud and other front desk staff. I was very upset. They then moved me to the same room category but away from the generator noise. I lost 2 nights of sleep. I claimed compensation. I was told the noise was minimal so that was it. I enjoyed 5 of my 7 nights in Maldives. Yes, lovely island, spacious villa, good food (mainly Italian), amazing snorkeling but I feel very dissapointed by the way they did not want to take ANY responsibility for what happened to us and offer any refund. Yes, they surprised my partner with a birthday cake during dinner and put flower arrangements in the room but, do you think that compensate 2 nights of heavy noise, then they claimed the generator noise wasn't that loud and it was probably the wind? That says a lot about the management team. They put me off of going back to Maldives to be honest. If you visit, don't forget to bring your earplugs with you.
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