Phoenix Island Resort

Overall stay & accommodation was good. I have booked 3 rooms tv was not working in one of the rooms. There was no hot water available. Plus, the restaurant is just average, and the time delay was too much if we ordered any food

The rooms are good with all the necessary amenities. The food is average and bit pricy. The resort is surrounded with backwaters and have to get a boat to reach the resort. The staff behavior is good and the pool is clean and has perfect depth. Breakfast options were very less compared to other resorts. Overall a good budget friendly stay.

Not at all a pleasant experience. I booked it seeing all the pictures and when i reached there first thing is the road to the parking is like an off road experience narrow and gutter road and when you finally reaches the parking point you will have to go the actual resort by boat. It’s like 5. 8 min by boat but you’ll have to wait a long time for the boat guy to arrive especially when you’re checking out. They don’t have a specific menu for dinner and lunch, you’ll have to ask everything to the receptionist. There is no phone for the room service. You will have to go the reception/ restaurant for everything. Mini coolbar was empty and they said it’s not available even after i asked about it. The only good thing i felt is the room was really good neat and spacious. And the room boy and receptionist were well behaved and nice. But one other staff i found staring at the guest for no reason that made people uncomfortable. And the pool is big and clean. But finally when it comes to accessibility it’s really tough. Once you reach the resort and if some emergency comes then you will have to call for the boat and wait for them to arrive.

We can reach the location only by boat after parking our vehicle on the other side of the river, in the allotted parking area for this property. Staff are very cordial and their service is very good. Room is big and clean. Surroundings are ill maintained. So premises do not look impressive. Bed sheets were changed on request since the bed spread was not clean. Tap water is salty. There are no proper cloth hangers in the bathroom.

The place and location is fabulous. The food is available based on order and the fish and chicken is excellent. This property is a good value proposition and you need to take a boat to reach the property. The maintenance of the property is not good as clearly it is understaffed

Ambiance could be better and complementary breakfast, tea not good. The resort is not clean other than room.

Abhilash and his staff were responsible and good at behaviour. It is safe and secure. Food was also good.

We were two girls on a staycation and we had a pleasant stay of 2 days in this resort. Customer service was pretty good. The rooms were average, cleanliness average. Breakfast was ok. We ordered chicken fried rice for lunch and it was very bland. The boat service to and from the resort was on time. Staff are very friendly. Even though we booked a superior room, there was no wifi. Overall the experience is average.

The room and service was really nice, but the food was okay. Overall a very good stay. Would recommend. Also request the resort to update the pictures in the site, as they have a lot of modification.