Storii by ITC Hotels Urvashis Retreat, Manali

Superb Stay.. Beautiful View & with the constant waterfall sound. Well maintained and clean rooms. Well maintained property & facilities. Breakfast is good. Food taste needs a little attention. Staff is excellent & prompt service. Overall a good Experience

An amazing serene place to stay surrounded by greenery with lots of amenities, good food and friendly staff. Room sizes are bigger than most other hotel and interiors are soothing. Gardens and water bodies in the hotel and snow peaks view from the hotel has a therapeutic effect. Urvashi, the owner, is very caring and was quick to resolve any issues with connectivity, booking, special needs. Thank you Urvashi for your Royal hospitality.

The hotel's claims to be pet friendly are an utter lie. We checked if our dogs could come with us for dinner. They agreed as long as the dogs sat quietly but once we arrived they refused to let our dogs even enter. It is of course the hotel's decision but they should not advertise that they are pet friendly when they treat pets and their owners with such contempt and utter insensitivity. In addition, the bar menu shows a certain kind of high altitude naivete.

Useless property with strange policies of the management. They do not honour Partners Club Card, They don’t allow redemption of Green Points but give you points when you pay the bills by Cash or card. Don’t know if this is ITC’s policy or an ITC managed property in the first place. I saw 3-4 staff sitting and chit chatting very casually on the stairs near the parking area. Not good.

Superb hospitality. Courteous staff. We reached after lunch hours, the staff had gone for their lunch. We were hungry and no one was there to serve us. So urvashi herself served us our food. We were well taken care of. We were provided with all the information that we needed about the city. It is a quaint small place. Ideal for family. We were with a 5yr old and were not worried about him wandering around the property.

Our favourite hill resort in India. Set in a fruit orchard with a natural stream winding its way through the gardens. The rooms are large and finished in wood with top notch bathrooms. The staff starting from the owner Urvashi are hospitable to another level. Had a flat tyre and reception had it changed for me. Food is excellent and the menu varied. The Fish and Chips was our repeat dish. Looking forward to visiting in the winter when Manali is snowed in.

Away from the maddening crowd & agonising traffic of Manali, this boutique hotel of 23 rooms is nested in the lap of nature with beautiful captivating views❤️ Spacious well designed rooms having large balcony or veranda with charming views. Rooms having attics are a boon! You name it & have it❤️ The staff is very attentive & warm and is eager to outdo each other is serving you ! Sumptuous breakfast. The only hotel may be in whole of India where on Sunday mornings the owner & GM of the hotel operate the live counters themselves The sound of running water inside the hotel is soo soothing & musical ❤️ ITC should be proud of having this hotel in their Group For me the reason of visiting Manali atleast once a year would not only be the natural beauty of the valley but staying in this hotel also! Must visit this home away from home and enjoy

Great location, Helpful receptionists , Great atmosphere and service, spotless hotel , wonderful staff, well maintained hotel, good food, and beautiful view of the snow capped Pir Panjal ranges of lesser Himalayas .Accommodating and flexible check-in, and enjoyable stay

Outstanding property, clean, sustainable and very comfortable. Location was great too. They have an extremely warm and helpful staff, always ready to serve with a smile on their face! We will definitely look forward to staying here on our next visit to Manali.