GRIDS Premium Hotel Kumamoto

Small room with shower (and rain shower) Comfortable bed . Helpful staff, there are some parkings space at the hotel at 2000yen per night( but need ro take the car out at the check out time only (11.00)

Short stay for a night. Room was small. We didn’t have a good experience as we need to change the room and only manage to settle down at third time because the air con was leaking. A lot of variety for breakfast.

This hotel is located at a very good location in Kumamoto, with shopping streets and izakayas nearby.

This is the first time in my life that I’ve received such terrible service from Japanese staff.!!! I’ve been to Japan many times and everyone has always been so nice , until I came here. I chose this hotel because it offers parking. When we arrived, we parked in front of the hotel and saw a sign next to the building that said “Grids Parking Car.” So we went inside to inform the reception that we wanted to park there. That girl staff responded in a rude and annoyed tone, without a single smile, and showed us information telling us to park somewhere else. We were really confused because she kept insisting—multiple times—that we should go park somewhere else. My partner had to keep driving in circles waiting, and we became frustrated. So I asked, “Isn’t the parking next to the hotel part of this hotel?” She snapped back, “Yes, but it costs 2,000 yen. Other places are cheaper,” in a tone that clearly implied Why would you park here? It’s expensive. We told her we still wanted to park there, but the whole attitude felt like they didn’t want hotel guests to use the hotel’s own parking at all. Is this really how they train their staff? The service was unbelievably poor. Would it hurt to just explain things politely from the beginning?

Very clean room. Bed and bedding are comfortable. Nice staff, very good location. Definitely recommend this hotel. Two thumbs up 👍👍

Hotel is small but well renovated. Washer & dryer available. FYI, :Parking facilities is mechanised and is designed for mid sized sedan only. MPV can only park at public carpark within walking distance.