HOTEL MYSTAYS Kumamoto Riverside

HOTEL MYSTAYS Kumamoto Riverside recensioner

HOTEL MYSTAYS Kumamoto Riverside

4-12 Koyaimamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0012, JapanVisa hotellinformation
HOTEL MYSTAYS Kumamoto Riverside
HOTEL MYSTAYS Kumamoto RiversideHOTEL MYSTAYS Kumamoto RiversideHOTEL MYSTAYS Kumamoto Riverside
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Gästrecensioner

8.9/10
Mycket bra
192 recension
Verifierade recensioner
Läge och interiör8.9
Bekvämligheter8.7
Service9.0
Renlighet9.1
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Alla recensioner(192)
Positiva recensioner(181)
Recensioner med foton/video(41)
Utsökt frukost(22)
Utmärkta bekvämligheter(17)
Nära shoppingområde(16)
Praktiskt för shopping(16)
Lätt att ta sig runt(10)
Vänlig personal i receptionen(9)
Fin utsikt(7)
Genomsnittlig ljudisolering(7)
Negativa recensioner(11)
Wil
Standard rökfritt(dubbelsäng)
Bodde på jan. 2025
Familj
1 recension
5.5/10
Publicerades 20 feb. 2025
Comparatively small room for 3 ppl. Reception does not speak English. Do not get deceived by photos on the booking website. Great location, near shopping streets. Comes with breakfast which is good.
Översätt
Svar från boendet: Dear Guest Thank you very much for your stay at our hotel. We would also like to thank you for taking time out of your busy schedule to write us. We see from the photos that you have reserved a twin room for two adults in the room before the remodeling. We do offer free bedding for children under elementary school age. We hope you will consider staying with us again, as all of our guest rooms will be renovated in 2022. We take your comments about our customer service very seriously. We will make every effort to provide our guests with thorough training so that they can communicate with us smoothly. We are also working on improving the breakfast to make it even better. We are sure that you will be more satisfied than your last stay. We look forward to welcoming you back to our newly renovated hotel and hope that you will give us the opportunity to make up for your mistake. Hotel Mystays Kumamoto Riverside Manager Noguchi
Gästanvändare
Standard Semi Dubbel Rökning
Bodde på nov. 2024
Ensamresenärer
5 recension
10.0/10
Enastående
Publicerades 31 dec. 2024
Good location Not too far from tram station. Good cafe nearby.
Översätt
Svar från boendet: Dear guests, Thank you very much for using our hotel hotel. Also, thank you again for giving us your thoughts at that time. We saw how comfortable you stayed and we feel very happy. Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit. HOTEL MYSTAYS KUMAMOTO RIVERSIDE
Anonym användare
Superior Triple Rökfritt
Bodde på feb. 2025
Familj
22 recension
8.0/10
Mycket bra
Publicerades 31 mars 2025
Nice breakfast
Översätt
Svar från boendet: Thank you for staying at Hotel Mystays Kumamoto Riverside. We are honored to have received your valuable comments and opinions in the midst of your busy schedule. Thank you very much for your breakfast which has been well received by our guests. We will continue to strive to improve our services without resting on our guests' words. We look forward to welcoming you back to our hotel again.
YS
Superior Triple Rökfritt
Bodde på mars 2025
Familj
18 recension
9.5/10
Otroligt
Publicerades 10 apr. 2025
The location is good with lots of eateries around. The room for 3 adults is spacious and all needed is provided. Parking is 1,200 yen and no multiple entries during your stay. toilet bowl is a little dated with stains but still functioning well. Staff is patient even though English not fluent.
Översätt
Svar från boendet: Thank you very much for your stay at Hotel Mystays Kumamoto Riverside. First of all, we would like to express our deepest apologies for any discomfort caused by the inadequate cleaning of the restrooms. Although we have always taken the utmost care in cleaning and checking our rooms for the comfort of our guests, we are very sorry for the inconvenience caused. We will reconfirm our operations and reeducate our staff. We will make further efforts to prepare rooms where our guests can relax and enjoy their stay. Thank you very much for taking the time out of your busy schedule to share your valuable comments with us. We sincerely look forward to welcoming you again.
Gästanvändare
Standard rökfritt(dubbelsäng)
Bodde på jan. 2025
Par
2 recension
6.0/10
Publicerades 2 mars 2025
Cannot adjust the temp coz the air con is locked. Place is small, not really clean. Staff just ok
Översätt
Svar från boendet: このたびは、数ある宿泊施設の中からホテルマイステイズ熊本リバーサイドにご宿泊いただきまして誠にありがとうございます。また、ご多用の中ご感想をお寄せいただき重ねて御礼申し上げます。 エアコンにつきましては全館一括で管理を行っているため、細かな調整が効きづらく、大変ご不快な思いをお掛けいたしましたこと、深くお詫び申し上げます。 今後もお客様のお言葉に甘んじることなく、サービスの向上に努めてまいります。 またのご来館を、スタッフ一同、心よりお待ち申し上げております。
Gästanvändare
Superior Tvåbäddsrum rökfritt
Bodde på dec. 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 27 jan. 2025
Room is good size and very clean, location very quiet but convenient to shopping centre, car park just at the back of the hotel so easy to reach.  Very nice breakfast with many different kind of food to choose. I will come again next time.
Översätt
Svar från boendet: Thank you very much for your interest in our company. We are very pleased to receive your compliments. Based on the valuable feedback we received from our customers, we will continue to work hard to provide better service, We will continue to strive to provide you with even better service in the future. We sincerely look forward to your return.
wobblybob
Standard litet dubbelrum rökfritt
Bodde på juni 2024
Par
24 recension
9.5/10
Otroligt
Publicerades 12 juli 2024
Good hotel value for money. Will recommend if you are visiting Kumamoto! Very near Kumamoto Castle too!
Översätt
Svar från boendet: Thank you very much for using our hotel. Thank you for evaluating us a lot. We will continue to make efforts to encourage your satisfaction with customer's . I and all staff are looking forward to meeting you again . HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
DenLee76
Standard Tvåbäddsrum Rökfritt
Bodde på nov. 2024
Familj
10 recension
8.0/10
Mycket bra
Publicerades 9 jan. 2025
HOTEL MYSTAYS Kumamoto Riverside offers a comfortable and convenient stay for travelers looking to explore Kumamoto City. Its proximity to public transport, local attractions like Kumamoto Castle, and the Kumamoto River make it a great choice for both business and leisure visitors. With a variety of room types, modern amenities, and a focus on guest comfort, it’s a solid option for those visiting this historic and vibrant part of Kyushu.
Översätt
Svar från boendet: Dear Guest Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel. Our hotel is located only a 2.3 minute walk from the entrance to the city's main shopping district. We are sure you will enjoy your stay in Kumamoto City from sightseeing to dining and shopping. We also provide DHC amenities, which have been well received by our female guests in particular. However, we apologize for the inconvenience and discomfort caused by the cleanliness and facilities in the guest rooms. For safety reasons, the windows cannot be opened or closed in all guest rooms. We believe that there are many areas that can be improved in terms of cleaning. We will make every effort to make the hotel even better in the future. We look forward to welcoming you again. Hotel Mystays Kumamoto Riverside Front Desk
Gästanvändare
Standard rökfritt(dubbelsäng)
Bodde på nov. 2024
Res med vänner
19 recension
10.0/10
Enastående
Publicerades 16 jan. 2025
value for money. convenient and have what you need. will come again.
Översätt
Svar från boendet: Dear guests, Thank you very much for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit. Hotel Mystays Kumamoto Riverside
B_B_
Superior Tvåbäddsrum rökfritt
Bodde på dec. 2024
Familj
4 recension
10.0/10
Enastående
Publicerades 15 apr. 2025
Nice hotel, good food and location! Good price from trip.com
Översätt
Svar från boendet: Dear Guest Thank you very much for choosing Hotel Mystays Kumamoto Riverside. We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel. We thank you very much for your compliments on our hotel's location and breakfast. As for the breakfast, we offer about 50 different kinds of Japanese and Western dishes. We have also prepared local dishes and specialties that remind us of Kumamoto, which are very popular among our guests. The hotel is also only a 2.3-minute walk from the Shimodori arcade, making it possible for guests to enjoy a wide range of activities in Kumamoto, from sightseeing to dining. We are glad to hear that you were satisfied with your stay. We look forward to welcoming you again. Hotel Mystays Kumamoto Riverside Front Desk
nhimlondon
Standardrum - Rökning tillåten(dubbelsäng)
Bodde på dec. 2024
Par
3 recension
8.0/10
Mycket bra
Publicerades 21 jan. 2025
Nice but smell of smoking was too strong ,hard to sleep
Översätt
Svar från boendet: Dear Guest Thank you very much for staying with us the other night. We apologize for not meeting your expectations despite our meticulous efforts to clean the room. If your reservation type is smoking, it may be difficult for us to respond to your request as soon as possible. If there is room available, we will prepare a non-smoking room for you. Please do not hesitate to ask us. We apologize for the disappointment you may have felt in spite of your expectations. We will continue to make every effort to provide you with comfortable services and facilities from the viewpoint of our guests, and we hope that we can continue to serve you for many years to come. We will continue to strive to improve our services based on your feedback. We are looking forward to having you stay with us again. Hotel Mystays Kumamoto Riverside Front Desk
Nobumasa Bantawan
Superior Triple Rökfritt
Bodde på maj 2024
Res med vänner
4 recension
8.5/10
Mycket bra
Publicerades 3 juli 2024
This was a very nice room, service was great, staff were very kind, just a little out of the way to get to~
Översätt
Svar från boendet: Dear guests, Thank you very much for having us stay at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit. Hotel MYSTAYS KUMAMOTO RIVERSIDE
Gästanvändare
Standard rökfritt(dubbelsäng)
Bodde på dec. 2024
Par
1 recension
9.5/10
Otroligt
Publicerades 27 jan. 2025
Nice location and excellent service
Översätt
Svar från boendet: Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to thank you again for your valuable feedback. Thank you again for your valuable feedback. We will continue to strive to improve our services in order to create a facility that will satisfy our guests even more in the future. We look forward to welcoming you back to our hotel again.
HYHL
Superior Triple Rökfritt
Bodde på mars 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 23 apr. 2025
Good location and quiet
Översätt
Svar från boendet: Dear Guest Thank you very much for staying at Hotel Mystays Kumamoto Riverside. We would also like to thank you again for taking the time to send us your feedback. We would like to thank you very much for your compliments on our hotel's location. Thank you very much. It is only a 3-minute walk from the hotel to the arcade district, which is very quiet and comfortable at night. We look forward to welcoming you again. Hotel Mystays Kumamoto Riverside Front Desk
Gästanvändare
Superior Triple Rökfritt
Bodde på jan. 2024
Familj
16 recension
10.0/10
Enastående
Publicerades 16 feb. 2024
The 3beds room was spacious and nicely accomodate my family of 4 with 2 childrens together in same room. Everything was newly renovated and the location can't get any better.
Översätt
Svar från boendet: Thank you for your interest.We are glad you had a pleasant stay with us during your stay!We look forward to seeing you again!HOTEL MYSTAYS Kumamoto Riverside FRONT DESK