Toyoko Inn Kumamoto Ekimae

Great location , easy access to public transportation, good shopping mall next door, nice staff, easy check-in and check out … only downside is that they didn’t have enough non-smoking room so I got stuck with a smoking room … not exactly ideal but made the most out of it …

You can see this hotel when you walk out from the east gate of JR Kumamoto station. Although the nearby area is not popular with just few restaurant and store, but it has a local railway station. However, I have to say this is the worst hotel I have ever lived in my travelling life. This one in the Kumamoto shame on the whole Toyoko Inn system. I had got some strawberry and sweets in the fridge in the room, and they were all frozen to ice at that night. I did not change any switch in the fridge and it was set up to 2 of total 5. Then I took the frozen strawberry to the front and told the stuff, but a lady just said sorry about that and that's all. I can understand there are some difficulties for the staff to explain why bad thing happened to the customers, but at least they should show they would put effort to fix the problems. This happened in the second night, but I have not get any explanation or compensation when I left even till now. And the water pump also created lots of noises when nearby rooms using water, so I think is might be refrained from an old hotel.

Hotel room was big for Japan’s standard, had space to open up two luggages down flat! Pretty clean and has all the basic necessities you need