Radisson Resort and Spa Lonavala

We had a wonderful 2-night stay here. Had gone with 3 senior citizens, one of whom needed a wheelchair. We had tremendous support from all the staff and a great experience overall. From a traditional Maharashtrian welcome to a courteous and quick farewell, it was a refreshing weekend. Special shoutout to Ravi, Vicky, Mayur (the naturalist) who leads the trekking experience and Aminao in the restaurant who effectively dealt with all our customised requirements! Thanks for making this a memorable stay.

Disappointing Experience at Radisson Resort & Spa Lonavala – Not Worth the Price We recently stayed at Radisson Resort & Spa Lonavala to celebrate a close friend’s 50th birthday, booking two rooms for the occasion. Unfortunately, the experience fell far below expectations, especially considering the premium pricing. Service and Hospitality: The front desk staff were poorly trained and often excused themselves by saying they were “new.” The person who checked us in was particularly rude, and we felt unwelcome and not treated well throughout our stay. Every small request — whether it was for a late checkout or a quick view of the villas (which we had requested in advance over the phone) — was denied, and not in a polite or courteous manner. Despite paying for three guests in one room, we had to repeatedly follow up for basic amenities like an extra towel, cup, and bedding. Room service was unresponsive throughout. Breakfast Experience: Breakfast was disappointing and poorly managed. When the eggs were served and we asked for toast, we were bluntly told it was self-service — with no prior communication or assistance. Staff would take orders and then disappear, and there was little effort made to check on or support guests. Facilities and Infrastructure: A basic but important issue was the lack of a restroom near the pool, which is inconvenient and unacceptable in a resort setting — especially for children or elderly guests. Event Disruption: We were not informed at the time of booking that the resort would be hosting a wedding. From the evening before the event, wedding guests occupied common areas, and loud karaoke by the pool disrupted the atmosphere and any sense of privacy. Safety Concerns: There were multiple power outages. During one of them, my friend was stuck in the lift and later trapped inside a restroom, with no staff assistance. She was eventually told to use the stairs, only to find herself locked out at an access door, again without any support. The handling of this situation showed a serious lack of safety and guest care. The valet was not helpful What should have been a joyful and memorable celebration turned into a disappointing experience. Radisson Resort & Spa Lonavala failed to provide even the most basic standard of hospitality. We do not plan to return.

We are local maharashtrians and we visited first time in radison lonavala for dinning the buffet food was very delicious and good will definitely visit again. MS Mdrudula and Mr. Ayush mishra was really active listeners and really great service.

The stay was extremely beautiful and comfortable. Staying in radisson blu lonavla was a great experience. Everything was perfect the rooms were neat and clean . The morning breakfast was extremely good and very tasty . And special thanka too Mr. Ayush mishra he was very friendly and well mannered person . Really appreciate him for helping us and great work ayush . Thank u so much for the breakfast ayush

The perfect ambiance for holiday. Food was delicious and also of variety of good quality food ….spent a memorable evening.me Ayush Mishra helped us in a good manner all the FNB Staff were helpful thanks to everyone will definitely look forward to visit again

Really good food..... "I had a fantastic dining experience, thanks to the excellent service from Abhishek and Prapti. Their hospitality was warm, and their attention to detail made the meal even more enjoyable. The food was delicious, well-presented, and truly a delight. Kudos to both for their professionalism and friendly attitude!"