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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.3
Renlighet9.4
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Ckshum
Mousse Mattresses Guestroom -De Rucci
Bodde på okt. 2024
Par
6 recension
10.0/10
Enastående
Publicerades 20 nov. 2024
The room is clean and spacious. Washing machines available and the breakfast is delicious. Staff are polite and helpful. AI features working well in the room, Comfortable stay and have good sleep for two nights.
Översätt
Svar från boendet: 【Enjoy life slowly - Free late check- out]】Dear guest, thank you very much for your recognition of the hotel design style, we are happy to bring you a good time. The hotel takes "changes of the moon phase, nature and the world, clear water" and "colorful Yunnan regional style" as design inspiration, and combines the western Art Deco design style to elaborate the aesthetic way of the conflict between the retro and contemporary design of Fengdu. Your appreciation gives the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to meeting you next time and wish you a pleasant life.————Enthusiasm is small TOO
Gästanvändare
Secret Realm Room-De Rucci
Bodde på mars 2025
Par
4 recension
10.0/10
Enastående
Publicerades 10 apr. 2025
Great hotel. Good service staff. Only problem is that the self laundry machines needs to be improved as it takes too long to wash and dry our clothes (7 days wear x 2pax). 4.5 hours to wash and dry our laundry. The problem is the automated vertical drier.
Översätt
Svar från boendet: 【語音智控•慕思床墊•夢潔床品】感謝你下榻昆明官渡楓渡酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰萬象城、恆隆廣場、順城購物中心,吃喝玩樂影院,一應俱全。同時位於酒店的玥餐廳,為客人提供高品質的餐飲服務,歡迎您下次來體驗。———努力且上進的小TOO
julie
Suite-De Rucci
Bodde på mars 2025
Res med vänner
8 recension
9.5/10
Otroligt
Publicerades 12 apr. 2025
Breakfast 5 star👍
Supper every night, yummy👍
Location perfect, near mixc mall, kfc, bakery shop👍.
Room with smart app xiaotu👍
Just a slight down point, at the 2nd day i asked for another room card, they didnt want to issue, but later they gave me, but still error when suddenly i had a stomachache and rushed to my room. But then they settled it and the card could be used.
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your detailed feedback! We’re thrilled to hear you enjoyed our 5-star breakfast, delicious supper options, and the prime location near Mixc Mall and surrounding amenities. It’s also wonderful to know our Xiaotu smart room features added convenience to your stay.Regarding the room card issue, please accept our sincere apologies for the inconvenience caused during an urgent moment. While our team ultimately resolved the matter, we deeply regret that the initial response fell short of your expectations. Rest assured, we’ve reinforced staff training to ensure swift and empathetic assistance in all situations, and we’re double-checking our card systems to prevent technical hiccups.Your feedback is invaluable in helping us improve, and we’re grateful you highlighted both the positives and areas for growth. Should your travels bring you back to the area, we’d be honored to welcome you again for an even smoother, more delightful experience.Warm regards.
Ai Mei
Rum Boutique Queen
Bodde på feb. 2025
Par
1 recension
7.0/10
Publicerades 31 mars 2025
Convenient and strategic location. Breakfast choices not many though but hotel surrounded with restaurants and mall.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for choosing our hotel and sharing your candid feedback. We truly appreciate your recognition of our convenient and well-connected location – this remains one of our proudest advantages for travelers like yourself.Regarding your comments about the breakfast variety, please accept our sincere apologies. While we do aim to provide curated breakfast selections that balance quality and local flavors, we acknowledge that options may feel limited compared to the vibrant dining scene surrounding us. Rest assured, our culinary team is already working on expanding rotating menu items to better cater to international preferences.As you kindly noted, our proximity to [MixC Kun Ming] and [Local Restaurant Street] does offer guests immediate access to diverse culinary experiences. For future stays, our concierge would be delighted to recommend hidden gems in the area – simply dial extension [0] from your room.Should your travels bring you back to [Kun Ming], we would be honored to welcome you again. Your feedback helps us grow. Thank you for being our teacher.Warm regards
Man Nin
Mousse Mattresses Guestroom (2 Beds)-De Rucci
Bodde på feb. 2025
Res med vänner
3 recension
10.0/10
Enastående
Publicerades 28 mars 2025
The hotel has very nice decor and clean and comfortable. The staff is polite and willing to help. We loved the thoughtful late evening snack and the breakfast had wonderful variety. I definitely recommend this hotel.
Översätt
Svar från boendet: 【語音智控•慕思床墊•夢潔床品】感謝你下榻昆明官渡楓渡酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰萬象城、恆隆廣場、順城購物中心,吃喝玩樂影院,一應俱全。同時位於酒店的玥餐廳,為客人提供高品質的餐飲服務,歡迎您下次來體驗。———努力且上進的小TOO
Lyon Chow
Mousse Mattresses Guestroom (2 Beds)-De Rucci
Bodde på jan. 2025
Familj
11 recension
3.5/10
Publicerades 22 feb. 2025
The so-called AI smart butler “Xiao Too” best to remove to save making a mockery of other AI truly smart system. Most of the front desk personnel are too inexperienced to be of any help to us. The complimentary evening desert always arrived too late, too cold, and too diluted…
Översätt
Svar från boendet: Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell far below our usual standards and your expectations. 1. Regarding "Xiao Tu" AI Butler: We deeply regret the inconvenience caused. This system is currently in a trial phase, and your insights are invaluable. We will immediately reevaluate its functionality and either upgrade it comprehensively or suspend the service until substantial improvements are made. 2. Front Desk Service Training: Your comments about our staff's inexperience have been escalated to our management team. We are implementing an intensive training program focused on crisis response, multilingual communication, and personalized service. A senior hospitality expert will oversee this process. 3.We sincerely apologize that our "Midnight Congee Service" fell short of your expectations. Your feedback is invaluable, and we assure you that effective immediately, we are implementing enhanced thermal retention protocols and refining our late-night culinary offerings to guarantee every guest’s ultimate gastronomic delight. Should you honor us with another visit, our Executive Chef would be privileged to personally oversee your dining experience. Your candid feedback has initiated crucial operational reforms. Should you grant us another opportunity, we will ensure your next stay reflects the true 4-Diamond standard we uphold. Sincerely, Able [Guest Experience Manager] Respectfully,Fon Too Hotel
Boon Tien
Secret Realm Room-De Rucci
Bodde på jan. 2025
Ensamresenärer
31 recension
7.0/10
Publicerades 23 feb. 2025
24Hr McDonald just 1 mins away.
Subway station about 15 mins walk.
万象城 within 2 mins walk... This mall is not crowded, not as many eating choices as are normally found in such large malls in China. I think this mall location doesn't attract enough customers traffic, as there are very large scale residential property projects nearby which are still under construction.
I think it will needs another 3-5 years before expected level of customer traffic will appear.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay and the surrounding area. We are delighted to hear that you found our location convenient, with 24-hour McDonald’s and Subway station access nearby. We appreciate your insightful observations about the current state of the "MixC" mall. As you noted, the area is undergoing significant development, with large-scale residential projects still in progress. We share your optimism that the neighborhood will thrive as these projects near completion, likely within the next 3-5 years. In the meantime, our team remains committed to enhancing guest experiences by collaborating with local partners to diversify dining options and improve amenities. Your feedback is invaluable in helping us adapt to evolving guest needs. We hope to welcome you back in the future to witness the exciting transformations firsthand. Warm regards, [Fon Too Team]
Jasmon
Secret Realm Room-De Rucci
Bodde på apr. 2024
Par
5 recension
10.0/10
Enastående
Publicerades 12 maj 2024
Excellent hotel that is located right beside a new shopping mall. The staff were very friendly and helpful when we arrived.
During our stay, the hotel rooms were also maintained in pristine condition. Honestly hard to find any complaints about this place. Felt like I stumbled upon a rare gem of a place.
Easily one of the best places to stay in Kunming.
Översätt
Svar från boendet: Thank you very much for your comments.Your comments make us more motivated to serve every guest who comes to our hotel.We look forward to seeing you again. -----Intimate Too
Gästanvändare
Bodde på jan. 2024
Familj
17 recension
10.0/10
Enastående
Publicerades 3 mars 2024
Hotel was in a great area next to a lovely mall. Staff were so friendly and did their best to solve any issues. For the price it was wonderful, stay without any worries.
Översätt
Svar från boendet: 【Enjoy life slowly - Free late check- out]】Dear guest, thank you very much for your recognition of the hotel design style, we are happy to bring you a good time. The hotel takes "changes of the moon phase, nature and the world, clear water" and "colorful Yunnan regional style" as design inspiration, and combines the western Art Deco design style to elaborate the aesthetic way of the conflict between the retro and contemporary design of Fengdu. Your appreciation gives the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to meeting you next time and wish you a pleasant life.————Enthusiasm is small TOO
Hin Choong
Texture Big Bed Room - De Rucci
Bodde på nov. 2023
Par
5 recension
10.0/10
Enastående
Publicerades 1 jan. 2024
Great hotel, fantastic location near shopping mall, MRT station and with fabulous staffs. First I must comment Mgr Zi Wen, she is so helpful and recommended to me shopping area, walking streets, attractive flowers market, even give me the map and direction to there. Both Mgr Siang Ya and Thomas provided excellent help and assisted my small request as I have a late flight. Thank you so much! We had a wonderful experience in Kunming. :)
This is a highly recommended hotel. 5 Stars Service!
Översätt
Svar från boendet: We do appreciate of your gorgeous words,that really inspired us!Your words like shing flower makes this winter so warm! And it's our great honour to have the guest like you who's super friendly and full of love.We sincerely cherish your encouragement but we also clear about our deficiencies,we will keep going and pay the effort to improve our service level !We faithfully to look forward to your next arrival and we will never stop moving forward!Thanks for your trust and choise. —Your Fontoo
Rossonere
Secret Realm Room-De Rucci
Bodde på dec. 2024
Res med vänner
20 recension
10.0/10
Enastående
Publicerades 5 feb. 2025
Everything was good and clean
Översätt
Svar från boendet: At hotel Fontoo, we strive to creatememorable experiences for all ourguests, and we are delighted that wecould make your stay special. Yourfeedback is invaluable to us, and we wilcertainly share your compliments withour team.
Kumar06
Secret Realm Room-De Rucci
Bodde på mars 2024
Affärsresenärer
21 recension
10.0/10
Enastående
Publicerades 14 apr. 2024
Good hotel with nice amenities. Front desk staff are nice and good hospitality.
Översätt
Svar från boendet: Thank you for support of our hotel. Hotel staff are professionally trained. give you a different stay experience. thank you again for your support. we look forward to seeing you again.
Gästanvändare
Secret Realm Room-De Rucci
Bodde på feb. 2024
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 24 mars 2024
Very happy staying at this hotel. Friendly staff , nice rooms.
Översätt
Svar från boendet: Thank you for leaving such warm praise, your praise is the most beautiful scenery of our hotel, thank you for our support and care, hope our service can let your heart temperature has been maintained.
Gästanvändare
Bodde på feb. 2024
Familj
23 recension
10.0/10
Enastående
Publicerades 20 mars 2024
Clean and big room. The breakfast is very yummy n good location
Översätt
Svar från boendet: 【Voice wisdom control • Mousi mattress • Mengjie bed products】Dear guest hello! Thank you for coming, but also sincerely thank you for your love and recognition of our room and breakfast, let the guests enjoy a good stay experience is our boundens responsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you! -- Hard and motivated small TOO
Svar från boendet: 【市中心•近昆明站•近萬象城】尊敬的賓客:您好!感謝您選擇我們並對昆明官渡楓渡酒店給予支持與厚愛。您的滿意是我們全體員工工作的動力,讓每位客人都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房佈置温馨,並配有免費高速 WIFI,免費洗衣房,免費停車場是您外出旅遊的最佳選擇。為您服務是我們的榮幸,酒店全體員工期待您的下次光臨!———努力且上進的小TOO