Grand Hyatt Kunming recensioner

The hotel is new, the location is strategically inside the city and it is very convenient to explore the surroundings. What really stood out to me, though, was the exceptional service from the concierge staff “Bianca” and “Nancy”. They were not only friendly and helpful but also proactive in ensuring everything was perfect. I especially appreciated how they consistently followed up to make sure our needs were met. Highly recommended for both leisure and business travelers.

Really enjoyed our stay at Grand Hyatt Kunming, and the room looks luxurious, very clean comfy bed and room, and we were given a nice welcome plate of grapes on our arrival. But I felt the pillows could be more comfortable as it was quite thin. The staff at Grand Hyatt were also very nice and prompt in their service. When we rang the room service, the staff were very fast in meeting our requests. From the front service desk, to the bellman, and the staffs that delivered water to our room, they were all very polite and helpful and made our stay a pleasant one. A special shoutout to Nancy at the front desk for her great, friendly attitude, and going above and beyond in her service during our stay. Will definitely recommend Grand Hyatt Kunming!

An excellent hotel, centrally located with ready access to good food, shopping and sight seeing area. Restaurant staffs are exceptionally attentive to our dietary preferences and gave good suggestions. Roast duck, pine cone fish and in season hairy crab is a must try. Breakfast buffet gives a colorful and satisfying selection of local and international fare. A lovely way to round up or Yunan family trip.

Grand Hyatt is strategically located in Kunming city, it has an underground access to metro and a walk link to shopping mall. The room is spacious and toilet is well designed. In-house movies and tv channels are plenty to choose. The hotel’s facilities such as indoor pool, gym and steam room are clean and usable. Price is a bit high, as our room does not cover breakfast. Suggestion:- - provide some Chinese tea bag - if room was booked with kids, pre-prepared extra towel and toiletries will leave a personalised impression to hotel guests - liaison with shopping mall not to close the gateway to hotel access link too early when the mall is closing at the end of day, otherwise hotel shoppers have to walk around big round the building to return.

Grand Hyatt, Kunming is very new about 3months old. The room is spacious and has fantastic showers and bath tub. Lighting is slightly on the dimmer. The hotel is connected to a swanky high end mall on the 3rd floor (10am to 10pm). Very convenient access. Superb service from the front desk to the Chinese restaurant. We wish to thank Bianca for her promptness in addressing our needs and questions relating to the hotel and Kunming highlights. Amy from the Yun Xiang Restaurant is also very helpful.

Very nice experience . Great room , service exceptionnel ! They speak English, a mention for Rocky in the restaurant and also for Alina at the reception . They have me a late check out, the food is delicious , the Gym is very big also the pool and I had a great massage . And for shopping there is a direct way to a large mall !

My definition of luxury, this brand new hotel strikes the perfect balance of elegance and simplicity as art deco style. Bath Rooms are tastefully decorated with all the high quality amenities. You'd come to expect from a 5+ star hotel including automatic black out curtains and one touch lighting control. The restaurant/breakfast area was outstanding. The breakfast was one of the best I experienced with a selection not found in any other 5 star hotel. Staff was super friendly and helpful. From the moment we booked the room we were greeted with the most friendly staff. Emily and Wan (in the Front desk/Concierge ) gave us a smooth check in, and provided us with a great dining guide that we wanted to explore. They are exceptional! I would highly recommend and will definitely go back for these stellar services and amenities.

Very n hotel, so new and nice gym

I was very impressed by the design of the hotel. Very modern yet had many oriental features that made it so unique. We landed early and was granted early check in which really made our day. The staff couldn’t speak English well but they made an effort to communicate with us using translation devices. Although our booking did not come with free breakfast, they were so generous to include free breakfast for us, 3 adults and 1 child. I highly recommend Grand Hyatt Kunming for first timers to Kunming to start off your Yunnan adventure right.

Hotel design is aesthetically pleasing, warm and inviting for us especially after a day of transit from Shangri-la. The staff are friendly and one of the managers was quick to explain the design principles behind the foyer entrance. There is not much English signage for most meals including buffet breakfast so foreign guests might require some extra assistance. Our experience at the Chinese restaurant was amazing too! The Peking Duck was one of the best, and its really heartwarming to see one of the male staff patiently explaining the menu to an elderly gentleman that was dining alone. It provided a dimension of depth and warmth that left a lasting impression for us :)

This is a new hotel and is as good as any Grand Hyatt. We really appreciate how well we were taken care of especially by Bianca.

Very good hotel with excellent service, Manager Nano is professional and Leo from the reception is nice

Nano was very helpful with our suitcases and making sure our belongings were kept safe. Bianca was also helpful at making sure we settled in, great service!

The whole stay was very pleasant and reassuring. The layout of the room is also my favorite style. It is very simple and fresh. All facilities are complete, and hygiene is also meticulous. A very satisfactory stay, recommended!!! Emily, the housekeeper, asked me about my stay every day. Great experience! The concierge service and delivery department are also great.