Yunyan Courtyard · New Chinese-Boutique Hotel (Changshui International Airport Branch) recensioner

Svar från boendet: 亲爱的客人，您好！非常感谢您选择入住云燕合院，并分享您的入住体验！我们很高兴得知您对民宿的宁静环境和舒适氛围感到满意，也感谢您对我们服务的认可。虽然前往民宿的路上有施工区域，但很高兴这并未影响您的休息体验。能为您的行程提供便利，尤其是安排早班机场接送，是我们应该做的。期待您下次再来云南时，继续选择云燕合院作为您的休憩之地！祝您旅途顺利，生活愉快！Dear customer, hello! Thank you very much for choosing to stay at Yunyan Courtyard and sharing your stay experience! We are pleased to hear that you are satisfied with the peaceful environment and comfortable atmosphere of the homestay, and thank you for recognizing our service. Although there is a construction area on the way to the homestay, I am glad that it did not affect your rest experience. Providing convenience for your itinerary, especially arranging early airport transfers, is what we should do. Looking forward to your next visit to Yunnan and choosing Yunyan Courtyard as your resting place! Wishing you a smooth journey and a happy life!

Svar från boendet: 尊敬的客人，看到您的評價，我們如坐鍼氈，內心滿是沉重與愧疚。此次入住體驗與您的期待相差甚遠，給您造成諸多不便，我們誠摯地向您道歉。周邊道路施工是我們無法提前預料的突發狀況，導致您和司機師傅都陷入困境，沒能順利抵達，我們深感歉意。門鎖安全至關重要，我們馬上安排專業人員對所有房間門鎖進行全面檢查和更換，採用安全性更高的門鎖，為您的住宿安全保駕護航。語言溝通上存在的障礙，我們會馬上加強員工普通話培訓，同時配備專業翻譯軟件和多語言交流手冊，確保交流順暢無阻。我們知道這次給您留下了極差的印象，懇請您再給我們一次機會。若您願意再次入住，我們定會用實際行動證明我們改進的決心和成果，為您帶來舒適、滿意的體驗。Dear guest, upon reading your review, we feel extremely anxious and are filled with profound remorse. The experience of your stay fell far short of your expectations, causing you a great deal of inconvenience. We sincerely apologize to you.The construction on the surrounding roads was an unexpected and sudden situation that we couldn't anticipate in advance. It led to both you and the taxi driver getting into a difficult situation and failing to arrive smoothly. We deeply regret this.The safety of the door locks is of utmost importance. We will immediately arrange for professionals to conduct a comprehensive inspection and replacement of all room door locks, and adopt door locks with higher security levels to ensure your accommodation safety.Regarding the communication barriers, we will promptly strengthen the Mandarin training for our employees. At the same time, we will equip ourselves with professional translation software and multilingual communication manuals to ensure smooth communication.We are aware that this has left you with an extremely poor impression. We earnestly request that you give us another chance. If you are willing to stay with us again, we will surely prove our determination and achievements in improvement through practical actions, and provide you with a comfortable and satisfying experience.

Svar från boendet: Dear guest, we apologize for the unpleasant check-in experience. It takes about an hour from the flight landing to the exit. We can contact you in advance so that we can pick you up more conveniently. Due to the late arrival at the homestay, the sky was dark and many guests had already rested in the early morning. Considering your exhaustion during the journey, we prepared some hot food to entertain you, hoping to alleviate your hunger. We will work harder to do better and provide attentive service, so that every guest who comes to the hotel can feel the warmth of home. We hope our service can bring you more surprises and emotions. Looking forward to your next visit!

Svar från boendet: 親愛的客人，十分感激您如實分享住宿體驗。很高興院子、早餐、服務這些方面獲得了您的認可。但對於位置偏僻和房間冷的問題，我們向您致以深深的歉意。酒店位置確實是我們無法輕易改變的，但我們會努力優化交通指引，為客人提供更便捷的出行方案。針對房間冷及空調問題，我們立即安排維修團隊徹查，對空調設備進行升級或更換，保障房間温暖舒適。我們會不斷完善改進，希望您能再給我們一次機會，見證我們的改變與成長。再次感謝您的反饋，期待您下次光臨。

Svar från boendet: 尊敬的客人，實在萬分抱歉，此次入住沒能讓您享受到雲燕合院長水國際機場店本該帶來的寧靜與愜意，大規模施工給您造成了困擾，我們對此深感愧疚。為了表達我們的歉意，下次您入住，我們會為您提供免費的接送機服務，希望能彌補這次的遺憾。我們一直致力於為每一位客人打造舒適的新中式庭院觀景度假體驗，期待未來能有機會重新迎接您，讓您感受雲燕合院真正的美好。Dear guest, we are truly and extremely sorry that your stay this time failed to allow you to enjoy the tranquility and comfort that Yunyan Courtyard Changshui International Airport Branch is supposed to offer. The large - scale construction has caused you inconvenience, and we feel deeply guilty about it. To express our apologies, when you stay with us next time, we will provide you with free airport pick - up and drop - off services, hoping to make up for this regret. We have always been committed to creating a comfortable new Chinese - style courtyard viewing and vacation experience for every guest. We look forward to the opportunity to welcome you again in the future and let you feel the true beauty of Yunyan Courtyard.

Svar från boendet: 非常感謝您對我們的好評，我們會再接再厲不辜負您的好評。再次感謝您對雲燕的肯定，期待再次光臨，祝旅途愉快！

Svar från boendet: 遵敬的客人朋友：谢谢你对雲燕的高度评价和认可！不足之处。我们尽快完善。很期待您的再次光临！祝您及家人旅途愉快！全家幸福平安！

Svar från boendet: 感謝您的詳細評價！很高興您喜歡我們的古宅風格和住宿環境。關於冬季卧室温度的問題，我們會進一步改進保暖措施，確保您下次入住時更加舒適。修路帶來的不便我們深感抱歉，感謝您的理解與支持。期待您的再次光臨，祝您生活愉快！

Svar från boendet: 尊敬的客人，看到您的評價，我們非常重視並第一時間進行了全面核查。對於給您帶來不愉快的體驗，我們由衷地感到抱歉。但經核實，您所附圖片並非我們民宿的真實場景，這可能在一定程度上影響了評價的客觀性。關於您提到的位置偏荒，我們的民宿旨在為客人提供寧靜、遠離喧囂的度假環境，周邊自然風光優美，不過可能與您期望的熱鬧繁華有所差異。我們會在今後的宣傳中更清晰地説明位置特點，併為客人提供詳細的出行指南和周邊遊玩建議。衞生方面，我們一直嚴格執行高標準的清潔流程，配備專業的保潔團隊。針對您提到的胳膊起紅疹問題，我們高度關注，已對房間所有用品進行排查，並聯繫了衞生檢測機構進行全面檢測。我們堅信衞生質量不存在問題，紅疹或許是其他因素導致。至於您説圖片與實際不符，我們所有展示的圖片均為實地拍攝，真實反映民宿的環境與設施，可能因拍攝角度、光線等因素產生了細微差異。我們將增加更多不同視角的圖片和視頻展示，讓客人能更直觀、全面地瞭解民宿。再次向您致歉，也感謝您的反饋促使我們不斷完善服務。期待您能再次體驗，親身感受我們的改進與誠意。

Svar från boendet: 您的滿意是我最大的動力！能幫您輕鬆搬運行李，讓停車毫無煩惱，還為您帶來舒適的房間升級體驗，我打心底裏開心。您的肯定就像冬日暖陽，暖到我心坎裏啦。小院永遠為您留着車位，乾淨整潔的房間也盼着您下次再來，到時候咱們就像老友相聚，好好嘮嘮！

Svar från boendet: 親愛的客人，看到您如此高的評價，我們滿心歡喜，感激之情溢於言表！您的滿意就是對我們最大的肯定。非常開心能為您提供貼心的機場接送服務，讓您的旅途開端與結尾都輕鬆無憂，而價格實惠能被您認可，更是我們努力的方向。業主一直秉持熱情好客的理念，致力於給每位客人營造家一般的氛圍，鄰裡間的和睦也是咱們這兒獨有的温馨特色，能讓您感受到這份温暖，真好！期待未來還有機會再次迎接您的到來，願您往後的每一天都順心如意，咱們不見不散！

Svar från boendet: 感謝您的好評，您的認可是我們最大的動力，期待下次能得到您的5星好評，祝您生活愉快！

Svar från boendet: 親愛的客人，非常感謝您的入住和分享您的入住感受，我們會不斷地提高服務質量和設施設備的品質，希望能夠給每位客人帶來温馨的入住環境，期待您的再次入住，祝願美好的事物每天與您相伴！

Svar från boendet: 尊敬的客人，非常感謝您選擇我們的地方並分享如此正面的評價。能為您提供舒適的住宿體驗，我們深感榮幸。我們始終致力於為每一位客人打造優質的環境，提供貼心的服務，確保大家在這裏都能留下美好的回憶。您的認可就是我們前進的動力，期待未來能再次為您服務。