Sofitel Kunming Hotel

Thanks for 苏芮 in helping getting my food delivery properly.. the service overall was great & our is luxury room..it was spacious just air too dry in room, it will be great if humidifier provided as air too dry we kept on waking on drink water

They upgraded my room - the rooms was clean and so big and had amazing views of the night lit sky - thanks so much Sofitel team definitely can recommend

A beautiful hotel with a fantastic view.

Very good hotel, I definitely recommend it. Beautiful view of the city from the room. Friendly and professional staff. Room is quality and so clean. Restaurants with beautiful views and delicious food.

The staff is very helpful. The breakfast is very rich. The room is very clean and use shower gel, shampoo and body lotion with Lanvin brand

The service in this hotel is good: the response time to requests and requires are short: they are trying to improve and to meet our needs: they tried to change rooms for us when we complained it was too hot in the room. They gave us free extension of checking out until 5pm as we needed it. It was really helpful for us. The air conditioning in this hotel is not working properly: for the 24 hours we stayed in the hotel, it was kept to 24 degrees, even though they have sent the technical to check it multiple times and agreed to switch rooms for us, it just didn’t work. Other rooms are also of this same temperature level. As mentioned in several other reviews, the air con in the entire hotel is not working properly. So people who has the expectation of being able to control the temp in the room by yourselves or having it cooler than 24 in hot days should reconsider their booking: the entire hotel including lobby and bars and restaurants are somewhere between 24-26 degrees. And no need to waste time to switch rooms as it’s all the same.