Kai Wah Plaza Hotel

Apart from the Wi-fi which was terrible for the entire duration of a week (doesn't make sense how this can't be solved very easily, especially if the hotel is making enough money being fully booked). Everything else was absolutely excellent! 👌🏻 The staff are beyond friendly, kind and helpful. They really go out of their way to help (except for making an effort to contact the WiFi providers). I was pleasantly surprised to find that I could do a lot of my business by having access to printing facilities within the Hotel. The swimming pool is quite nice and the staff member was really friendly, giving me a swimming cap when I didn't have. They brought me towels and water to drink. The hotel robot is always a great convenience when it comes to deliveries as it brings the delivery to your room. Breakfast is pretty good just like any top hotel. I usually repeat my stays here.

Superior customer service would appropriately describe this hotel! Although it is a bit dated (decor and technology wise, older TV, etc.) the rooms are spacious and the service is impeccable! Danny was extremely helpful during my stay! He speaks excellent English and was very patient and willing to help in anyway that he could! It would be very nice if this international hotel provided English movie and TV channels on their televisions as it was raining some of the days during my stay and I opted to stay indoors. Nice views of the city. Overall, you quickly learn why this hotel is highly recommended on trip! Enjoy!

I enjoyed staying at this hotel, which offers high quality service, convenient location and friendly stuff. I arrived a bit late, when the hotel cafe was about to close, but the restaurant manager (unfortunately I don’t know her name) nicely set up a table for me for dinner, and asked not to be in rush and order whatever I like. After she came to me asking if anything else needed, speaking English fluently. The room is quite spacious as for one person, comfy and clean. Easy to reach subway or bus stop, there’s Wanda shopping mall about 10 minutes away by car.Highly recommend this hotel, one of the best places I’ve ever accommodated to. Safe journeys, guys!

Good hotel with good location only 10 minutes from subway station for visit to flower market & western hills by train. So it is very convenient. Taxi is inexpensive to go Old Street vicinity.

+ great location, big, spacious rooms, very clean (with exception of horibly dirty carpets in the room). Older furniture didn't bother us at all. Lovely cleaning ladies and amazing restaurant staff and good variety and great overal breakfast. - carptets as mentioned before, in the corridor, these are fine, in both our rooms not really. My main issue was staff at he reception and room service. now, I have hight expectations, because this should be a 5* service and I felt like it wasn't at all. At our arrival, the receptionist spoke really good english and was very nice. I asked for help with a very valuable little item I forgot in my previous Hotel in Dali. the receptionist called the hotel in Dali, but informed me that there Is not enough time to send it to Kunming (we were staying there for 2 nights). Now, I know this is my problem but I would expect 5 star hotel to be able to deliver a smal package, which is 2 hours away by train. Finally, I had it delivered to Yangshuo, much further away.... Other 2 receptionists I was in contact with spoke very little English, which is fine, but I would expect them to be a bit more proactive in using some translator app, which was no issue in other cheaper places. My question: which metro stop is the closest to the ancient city? answer: Nanping street is shopping center. question:Is there a bar in the hotel, where we could have a beer or some drinks? answer after some long explaining: in 4th floor, but it is very expensive (Pretty woman comes to my mind....) Not very helpful. now, when I got really angry was when I called room service, officialy available 10-23:00. 22:48 I tried numerous time through their app, which gave me error while trying to pay. 22:52, I called by phone, to find a very well English speaking person, who told me without appology of any kind "it is too late" I was confused, so I ended the call, I looked at the room service menu to check time and of course, I was right. So I immediately called back, it was maybe 15 second later and guess what? nobody answered the phone anymore. How rude was this!!! Fun fact, I didn't want to order any food or even hot drinks, all I needed was one bottle of water And one bottle of tea. So I had to dress up again And go to buy it myself. I was back to the room before 23:00. Horrible customer service, certainly not 5 star And very disappointing experience.

This is a traditional international hotel with full facilities. Hotel staff have good attitude and are helpful even up to late at night. The hotel location is very central with the main train station less than a kilometre away and the airport within reasonable travelling distance. The swimming pool is large. The gym is large and well equipped. The only downside is that the toilet does not flush as well and it got stuck twice during our stay there. Both times hotel staff were quick to fix the problem. For cleanliness, while generally it was alright, we spotted a toy car left behind under the chair.