InterContinental Kunming

Nice hotel with peaceful surroundings. Very welcome service at checking out. We received souvenirs which were very cute. Nice breakfast.

The hotel fell short of expectations and does not meet their 5 star in many ways. 1. The hotel staff upon check in told me to pay a deposit which is almost another full day rate for my room. - Since this is not a normal practice, I questioned why is the deposit such a high amount? Almost 3000? Right after questioning, the deposit amount became an incredibly low amount of 70 yuan? The huge variance in the deposit amount which seems to be decided by the staff checking me in threw me off and made me wary of all my transactions with them from then on. 2. We booked 3 rooms. One of the room was incredibly far from the main entrance. By far I meant the walk took us 8-10mins of leisure walking. The hotel should invest in a buggy to bring their guest around and pick up from the block back to main lobby. 3. Deliveries - we ordered deliveries but there is no one to help you pick and send the order to your room. Unlike other hotels. You are expected to walk all the way out to pick it up. Mind you this is a really huge hotel the walk is at least 5 minutes from your room to the pick up area when we usually are able to get the concierge to pick up and send over the deliveries.

Beautiful hotel. Excellent service! Friendly staff! Would love to go back! Thank you for the great hospitality!