Psych2go
16 april 2025
From the moment we arrived, we were greeted with such warmth by Polly, and it instantly gave us a sense of true Kunming hospitality. Her kindness and professionalism made us feel right at home from day one. Even on our last day, after an unexpected mishap outside the hotel, Polly and LiMon both stepped in to support us — going above and beyond to make sure we were okay and had a smooth experience before heading to our flight. We’re truly grateful for their care.
LiMon was also incredibly helpful with our luggage and provided kind support during that stressful moment — we really appreciated the thoughtfulness and calm he brought to the situation.
The room was spacious, clean, and extremely comfortable — the bed was cozy, the air conditioning worked perfectly, and the shower was excellent. While the view wasn’t particularly special, everything else about the room made up for it.
One downside was the pool, which was under renovation for several more months, despite being listed as available when we booked. It was one of the main reasons I chose this hotel — hoping for some poolside downtime. The gym was decent, with good treadmills, but missing quite a bit of equipment, so the amenities didn’t fully match a 5-star expectation.
That said, the service and staff were truly outstanding, and the location was super convenient — close to Kunming Night Market, Joy City Mall, and most key attractions were within a 20-minute drive.
Overall, despite a few hiccups on the amenities side, the genuine care from Polly, LiMon, and the whole team made our stay memorable. Huge thanks again — we felt truly taken care of.
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