Holiday Inn Kunshan East

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.

Good hotel

已有好幾次入住崑山時代假日酒店，每次都非常滿意。室內泳池，更衣室及健身房的工作人員態度良好，所有設備齊全，整潔衛生。餐廳環境舒適，早餐食品尚算豐富及美味。餐廳服務人員代客有禮，特別點讚服務員曹娟娟女士，工作態度良好，服務認真，對待客人有禮。

酒店前台的amy和jasmine服務洋溢着熱情，自辦理入住手續的那一刻，她那温馨的微笑與高效的工作便讓人心生暖意，宛如歸家般的寧謐與舒適。正是得益於amy和jasmine的精心服務，我對這家酒店的喜愛與信任倍增，也更加堅定了我再次選擇的信念。酒店的早餐琳琅滿目，各式美味從中式麪點到西式糕點，新鮮水果到誘人熱菜，每一味佳餚都體現了酒店的匠心獨運。

大堂很有設計感 房間空間很大 挺適合帶小朋友出來玩的 對面就是商場 旁邊就是公園 這個天氣非常適合放風箏和野餐 kiko 和 coco非常熱情 值得五星好評

來看超級盃，定的球場方圓幾公里內還算不錯的酒店。第一次來是找不到的，容易和旁邊樓的酒店混淆，名字差不多，旁邊那個是海港隊住的。另一家酒店的前台帶我找到了大堂。上下樓加取外賣太麻煩了，經濟型酒店都可以做到機器人送了，這家還要自己下樓拿。上樓是先要上到二樓，到大堂，然後再換一個電梯，除了這個，別的都還好，ps圖片不打碼了，畢竟打的也不是我的名字，不知道怎麼錄入的😂