Fairmont Yangcheng Lake recensioner

Love this Hotel. Discovered it during Covid, when we were not allowed to leave Suzhou! Hospitality is top. The kids love the outside pool, the main reson we stay at Fairmont every year during the Summer Holidays for a few days. The indoor Playground is for me too small, too hot, but, for FREE and my kids age 6-10 can enjoy themselves nevertheless, for hours there! There is a small farm, archery, Go-cart, but we went only once, a bit expensive, the outside pool is enough for them! 喜欢这家酒店。 客户服务非常客气。 孩子们喜欢外面的游泳池，这是我们每年暑假都会住Fairmont几天的主要原因。 室内游乐场对我来说太小，太热，但是，免费的，我6-10岁的孩子们还是在那可以玩几个小时！ 有一个小农场，射箭，卡丁车，但我们只去了一次，有点贵，外面的游泳池就足够了！

Room is big and clean, service is good, with a huge park for kids to play, so good for staycation.

have a fun weekend

We spent 3 nights at the Fairmont on Yangcheng Lake recently the second week of Chinese New Year. The hotel and accomodation was excellent. We were kindly upgraded to the Fairmont Gold floor and were fantastically looked after by the team there. The rooms were large, with good facilities and quality finishing (loved the shower especially). The hotel has massive gardens and outdoor activities to do (we did some Archery) and is linked to a farm as well. It also has an indoor pool and gym area too. With the weather so cold the outdoor activities were limited (no Kayaking etc). It would have been good if they had a table tennis / pool table / darts area for indoor activities. With the location there are no supermarkets or restaurants near by so you are restricted to the hotel. The breakfast buffet was expansive and great quality. The room service options were varied and good quality and they did have a Chinese restaurant open each night. The buffet restaurant is only open at night on the weekend. If we came again we would come in warmer weather when the water sports were open and the outdoor pool was open to really get the most out of the stay.

We stayed here for a weekend as a break. The outdoor pool is nice and there are parks and gardens to explore around the lake. The dinner was good and we had fun just relaxing around the hotel.

陽澄湖費爾蒙酒店地理位置優越，房間陽台望出去就是美麗的陽澄湖，陽光照射湖面波光粼粼，樓下是傍湖而建的酒店綠化設計規劃層次分明，適合散步遊玩，酒店管家Sammi貼心的向我們介紹周邊景點，還給我們旅遊指南，服務熱情，令客人有賓至如歸的感覺，酒店早餐豐盛，品種多，非常愉快的酒店行程

週末入住，酒店在陽澄湖邊上，位置很好湖邊景色不錯，管家Sammi提前打電話過來詢問需求，添加微信介紹酒店，需求回覆及時，還借了私人充電寶給我們使用，房間的話衞生乾淨，床品舒適，在陽澄湖周邊來看是非常值得入住的，大堂很漂亮，加上這樣的服務以後有機會還會回來！

畢竟是2016年的裝修，稍顯陳舊。不過跟温哥華機場、路易斯湖畔的費爾蒙相比，各種配置都是相同的。酒店的項目很多，適合親子游。 早飯價格不高，品質相對一般。雖然在崑山，提供了紅湯麪。不如跟當地奧灶館合作來提供特色奧灶麪。 管家Sammi服務到位，一早就聯繫預留好了房間。相當賓至如歸。

設施：酒店內有小童遊樂園，小孩玩的很開心都不願意出來😂 衞生：套房的整潔做得非常到位，衞生都非常棒 環境：酒店內部的佈置設計做得非常好，而且酒店就在湖邊，到附近的公園也很近，環境優美。 服務：特別感謝管家Sammi的温馨服務，她還特別為我們免費升級套房，而且迅速幫忙我們辦理入住酒店手續。

貴酒店業務經理Sammi在我們還未入住酒店時，提前給我們發訊息詢問是否需要幫助、有何服務需求，服務意識超前，盡一切可能滿足旅客的要求，使我們感到非常温暖、舒適。酒店服務真的超級好，從前台接待，到客房、早餐廳，甚至酒店大門迎賓所有酒店服務人員，還有中餐廳的徐佳玥、迎賓小姐和大廚我們對他們的服務都非常滿意，他們工作非常認真專業，服務周到，更難得的是對待住酒店的旅客用心用情，發自內心的微笑，笑臉相迎，使我們有賓至如歸，入住貴酒店心情非常愉悦的感覺，我們對貴酒店各項服務都非常滿意，今後來陽澄湖還會選擇貴酒店入住

酒店設施齊全、服務周到，周邊環境好，適合度假旅遊，前台金尊經理sammi為我們辦的入住，非常專業有耐心，還主動加我微信以解決我們入住的後顧之憂，預訂部還贈送了我們一份下午茶，總之此次入住該酒店非常愉快。

酒店超級好就在陽澄湖邊上，景色好美！服務細節沒得説，特別是獨特的小童設施，小孩開心的不得了，早餐也非常豐富，飯後邊欣賞美景邊散散步很舒服。服務人員都很好很熱情，辦理入住幫忙升級了，客房還送果盤，很新鮮。總之住的舒心愜意！

酒店生態環境很好，和朋友一起過來玩，剛剛趕上酒店聖誕點燈儀式，晚上大堂十分熱鬧，有拉丁舞表演和雞尾酒提供🍸，大堂聖誕樹很漂亮，特別提一點，酒廊經理Sammi的服務超級好，不僅在入住的幫我們協調了房間，還分享了晚上活動的照片給我們，很貼心，希望酒店越辦越好，以後還來！

酒店環境很好，地理位置極佳，房間窗外可以縱覽整個陽澄湖。早上伴隨着薄霧，在湖邊步道散步，安寧宜居，去班味絕了。特別要感謝一下Ruby，服務態度非常親切，從入住開始主動介紹酒店的活動項目，我們帶着長者來入住遊玩，問的比較細緻，又適逢旺季週末，Ruby的問題響應速度仍然非常及時熱情，對於我們的需求也高效地安排妥當。入住期間遇到的酒店所有工作人員都友善的跟我們主動問好，面帶微笑，可見酒店管理培訓也很到位，值得信賴。家裡長者來玩的非常開心！下回來陽澄湖還會再來這家酒店入住，贊👍🏻