Qambani Luxury Resort

Everything about Qambani Luxury Resort was perfect-we loved it. The hotel is a beautiful oasis overlooking the Indian Ocean. The decor in the main area and in the villa is gorgeous: relaxed elegance. The infinity pool is lovely as is the surrounding pool area. The food is top quality and delicious, and if something on the menu doesn’t suit you they will gladly amend things for you. We did some day trips in Zanzibar and the hotel arranged them for us. While the hotel itself and its facilities are top notch, it is the staff that makes this place special. The staff we met from housekeeping, gardeners, waiting staff, pool area staff, to the supervisors we dealt with, each and everyone was helpful, polite, professional and exceptionally warm and friendly. Their attention to detail is excellent and they welcome you with a warm smile. We also had a bit of fun with them too-they have great personalties. We spent a week here (after a weeks safari) and we really were sad to leave. If it’s some relaxation you want in a small luxury resort that is not stuffy but full of smiles and warmth, look no further. I would recommend this resort in a heartbeat. Thankyou for such a lovely stay.

Qambani is the perfect place to relax, if you literally want to do nothing, except laze by the pool, or read a book! We absolutely loved the resort, from the staff, to the rooms, it was perfect. The food was very good, not 5* but still tasty and well presented! All in all, we had a great time!

Just editing my review after management's response. The answer to them is below. The original review from 2019 is further below. - To the appalling management: we weren't asked to leave from your place the last time, that's factually untrue, aka a lie. We decided to leave your place. - Yes, there were yelling ,but not insults. We've never acted like this in other places, only in what could be the worst experience, and the worst value for money and incompetent management. The training courses should be directed to management as well as employees. - Re drinking. We rejected the open bar option, so it's impossible we were drinking that much. Another lie. - Again, the food was of the lowest quality, even simple things like eggs, were of subpar quality. - I'll be writing to the owners of this resort to suggest a change of management and a redo of what could've been a good business. Original comment: Overall this is a terrible hotel run by totally clueless, thick management. You’ll see below a number of points we were very upset at, but given safety is very important, I’d like to highlight some basic stuff this pretend high end hotel lacks: Safety: - There’s no phone in the room or connection at all with reception or the outside world. At night reception is closed and no one around to contact. We needed bandages for my wife’s sprain in the middle of the night and there was nobody to help, had to wait until 6.30am when I could find someone (of course with the usual language barrier). - The hotel is in the middle of literally nowhere, off a small road, so if something happens in the middle of the night (or the day, for that matter), you have nowhere to call. Staff/service - This was a consistent miss. Staff overall looked untrained, unprofessional, unhappy and clueless. Very few smiles or how are you, very few times we were asked how we were or offered a drink at the pool. They have a poor command of English (some of them no English at all like the kitchen staff), resulting in them standing there staring at us, evidently not knowing what we wanted. They were unfamiliar with the drinks list, in terms of brands, amount (single or double), etc. We had to ask for an ashtray every single time, even they saw us smoking on a daily basis. Sometimes orders were mixed up. Service was in general slow. This was particularly evident after the amazing service we had at The Rock Restaurant. Dining/food: - Breakfast: poor quality overall, sausages were cheap frankfurt style (we found exactly the same sausages in the much lower resort Karafuu); few options on charcuterie, just cheap salami and low quality cheese slices. The most annoying thing was we had to ask for real butter every morning as they had only margerine. More irking was the fact that staff didn’t know the difference between the two. Eggs were pale yellow yolk, indicative of poor quality. We asked for avocados, after 4 days they were unable to offer ripe avocados. Same with orange juice, they just did